Client Service Advisor
2 weeks ago
**Job Description**:
**Client Service Advisor - Commercial Risk - (Birmingham, UK)**
**We’re Hiring**
Aon’s Commercial Risk business are currently recruiting a Client Service Advisor to join our team based in Birmingham. This role is a hybrid role - office and home-based working
The Client Service Advisor will be primarily responsible for providing a high quality, innovative and profitable service in accordance with the client’s needs.
**Aon is in the business of better decisions**
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
***
**What the day will look like**
Aon’s Commercial Risk business provides risk solutions to businesses across a large number of sectors within the UK. Typically, clients will be either a national or a multinational company, with a presence in no more than 10 overseas territories; the CEO and CFO’s will be looking for a local relationship with their broker, who can provide a tailored approach.
Our Commercial Risk clients typically require bespoke insurance programmes and associated risk management and risk transfer services. Besides being the insurance broker, the team provides clients with a claims service and advice on risk management across most industries
Work with Client Managers to ensure the highest level of service to each assigned Client. This includes liaising with Client Managers to fully understand the Client’s business and insurance requirements, contributing to the formulation of the Service Plan, Reports, Presentations and any other client documents etc., as required including visits to Clients, and communicating terms of settlement to Client, ensure premiums are debited (and allocated appropriately where necessary) and assist with maintenance of credit control standards.
Identify potential improvements in Client risk & insurance programme design and make recommendations to Client Manager and implement recommended changes for Clients if required.
Negotiate new business terms, renewal terms, Mid Term adjustments and cover extensions. Undertake negotiations with insurers as agreed, marketing & negotiating terms Aon Facilities as required - fully support the broking function to achieve optimum solution for the client.
Preparation of comprehensive marketing presentations and the renewal report, working with the Broking Managers to prepare full cover comparisons as required.
Establish and develop effective working relationships with Insurers and where appropriate, differentiating with the Client; the cover, service and industry knowledge that a specific Insurer could deliver to them,
- Provide on-going communication with the client following queries/alterations and ensure Client Manager is kept appraised of developments.
Identify revenue development opportunities on allocated Client accounts, using knowledge of products/services in the wider Aon community, and make recommendations to Client Managers.
Ensure contract certainty is delivered. Act as an escalation point for colleagues in relation to contract certainty queries, mentors others as appropriate.
Professionally represent Aon, demonstrating an understanding of Corporate objectives, be seen by colleagues as someone who is supportive and helpful, and continually improve personal knowledge through appropriate training and implement appropriately.
Take ownership of problems and their resolution, seeking assistance where necessary.
Comply with regulatory and other standards as directed by line management, and responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.
**Skills and experience that will lead to success**
ACII or equivalent is preferred but not essential
- Insurance experience required, experience handling large corporate clients preferred
- FCA Principle and Procedures
- Technical knowledge, especially in the major and pecuniary classes, Property / Casualty and Combined
**How we support our colleagues**
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working
Our continuous learning culture inspires and equips you to learn, share and grow, helping y
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