Order Writer Ii

We heard you knock

Job Title

Order Processor

Reporting to

Order Processing Team Leader

Direct reports

None

Department

Commercial

Business Unit/ Organisation

Premdor

Purpose of the Role

The main purpose of this role is to process all customer orders accurately and in a timely fashion and to ensure that all customer orders are acknowledged correctly.

Main responsibilities
- Process customer orders/ quotations/ ammendments
- Check colleague’s processed orders and send acknowledgements.
- Liaise with Customer Service Advisors to ensure customers’ orders are processed correctly.
- Contact customers regarding queries on orders and file relevant paperwork.
- Ensure records our maintained

Qualifications & experience
- Strong previous experience working in an order processing environment

Skills & attributes

Target Zero - regard safety as your personal responsibility.

Integrity Under Pressure - do the right thing and make the right choices when no one is looking; be open to advice and offers of support.

People are Key - be kind, supportive and respectful; share knowledge, skills and experiences

Hold the Door Open - listen to colleagues and value their inputs; be positive and proactive.

Flexibility in Every Fibre - be flexible and adaptable in the way you work; embrace change and the benefits it brings.

Results Hinge on Accountability - do what you say you will do; be proactive in solving problems.

On the Threshold of What’s Next - commit to delivering quality for our customers; take on challenges with energy and urgency.
- Outstanding attention to detail
- Outstanding administrative and organisational skills
- Ability to work on your own but also be part of the team
- Technical persuasion
- Flexibility
- Team commitment
- Good level of IT literacy (Microsoft packages/ Evo)
- Punctual and reliable
We Help People Walk Through Walls

Equal Opportunity Declaration

and we will arrange an alternative method.

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