Inbound Customer Service Advisor

2 weeks ago

Worksop, United Kingdom DDCOS Full time

Do you want to be part of a unique community who are currently on an exciting journey of growth and change? We’d love you to join us at DDC Outsourcing Solutions

Coverage required Monday to Saturday 8am to 8pm, 39 hours per week. You will work 1 in 3 Saturdays.

Bank Holiday working will be required, with a day off in lieu.

START DATES WILL BE 4th September 2023.

We will give you:

- Salary of £10.42 per hour
- 28 days holiday per year, with more days earned for continued service
- Enrolment to the DDC Wellbeing programme that offers physical, mental, and financial support
- Access to professional financial advice
- Death in service
- Free parking
- Access to GymPass
- All equipment and furniture to ensure you are all geared up for working from home (where applicable)
- Enrolment to a contributory pension scheme (starts after 3 months)
- Hybrid working after grad bay
- Free eye tests

What will I be responsible for?

As a Call Centre Advisor, your day-to-day duties will include:

- Provide exceptional customer experiences to our client’s customers
- Hitting Daily KPI’s
- Navigate various systems to assist query resolution
- Record information based on the interactions you manage
- Continually look for ways to improve experiences and processes

What do you need?

While Call Centre experience may be an advantage, we want to hear from you if you are able to display the below:

- Confident and customer focused
- Committed to putting customers first and achieving high levels of satisfaction
- Team player who values and respects the opinions of others
- Enthusiasm to grow, succeed and learn - We’re passionate about you and your career
- Excellent attendance, time keeping, and reliability are all essential skills for this role

Training and grad bay take place in our Worksop Call Centre. Our training hours are Monday to Friday 9-5:30pm and then you will commence your working shifts. Your first day of training will normally commence at 9:30am, but this will be confirmed within your offer letter.

Values

Be part of a **Fun **and** Creative **team, driven to delivering **Excellence**.** Our strongest asset is our people, and we commit to behaving with **Integrity** and treating people with **Respect**. We are passionate about developing our people and promoting from within, and so with the support of our compassionate **Leadership** team, there will be opportunities to develop your skills.

About the company

With over 30 years of experience DDC Outsourcing Solutions, part of The DDC Group, is a highly experienced provider of business processing and customer experience services. Our transformational solutions continue to be delivered across the globe, from the UK to Bosnia, the Philippines and beyond. Our global, multilingual, highly skilled workforce power many leading brands.

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