Customer Service Advisor

Are you passionate about providing exceptional customer service and eager to be part of a close-knit, dynamic team? West Wycombe Motors is excited to offer an opportunity for a proactive, detail-oriented individual to join us as a Customer Service Advisor. At West Wycombe Motors, we believe in building strong teams and fostering a supportive work environment where everyone can thrive.

**About the Role**

As a Customer Service Advisor, you will be at the heart of our customer interactions. Your responsibilities will include:

- Managing customer-related tasks such as booking appointments, authorizing work, and invoicing.
- Ordering parts, liaising with technicians, and estimating/quoting new jobs.
- Sourcing vehicles for stock, arranging test drives, and vehicle viewings.
- Maintaining open communication lines with customers and management.

**Key Requirements**

We are looking for someone who embodies:

- Exceptional multitasking abilities.
- Strong communication skills and a professional telephone manner.
- A minimum of three years' experience in customer service.
- A friendly, approachable demeanour with excellent computer literacy.
- A background in mechanics is a plus but not essential.

**What We Offer**

At West Wycombe Motors, we value our employees and strive to create a supportive and rewarding workplace. Benefits include:

- A team-focused environment with opportunities for team building and career development.
- Discounted repair bills on your vehicle.
- Comprehensive training on all our systems and procedures.
- Career progression opportunities with potential for managerial roles in the future.
- Flexible job share options for two applicants who wish to share the responsibilities of the Customer Service Advisor role.
- A three-month probation period to ensure a good fit for both you and the team.

**About Us**

We are an independent garage network dedicated to being one of the best repair and vehicle sales centers in our area. Our commitment to training and career progression ensures that our team members can continuously develop their skills and knowledge. As we grow and expand, we are looking for individuals who are eager to grow with us and contribute to our success.

If you are organized, time-efficient, and willing to learn, we would love to hear from you. Join us at West Wycombe Motors and be part of a team that values excellence and teamwork.

**Job Types**: Full-time, Part-time, Permanent

Pay: £24,000.00-£28,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Employee discount
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer service: 2 years (required)

Work Location: In person