Gp Receptionist
2 weeks ago
**Job title**: Receptionist Work location: Corfton Road Surgery, 10 Corfton Road, W5 2HS Responsible to: The Reception Manager and Practice Manager Accountability: To the partners of the practice Terms of reference: To assist the practice in the delivery of high quality care to the patient population. Organisational relationships: Liaises with: Internally: all other members of the practice team Externally: the patients and carers, North West London ICB team, community services and members of other statutory bodies. Main Responsibilities: To recognise the need for confidentiality when dealing with the medical records for our patients at all times. To ensure that information is accurately entered into the computer and that all activities are carried out in the best interests of the practice and its patients.
To deal politely and efficiently with visitors and, as a member of the practice team, provide a courteous and helpful service. To ensure patient notes are correctly extracted and re-filed when necessary. To ensure patient confidentiality is respected at all times and to adhere to the Data Protection Act and GDPR. Answer telephone and deal with or re-direct enquiries.
Handle clinical samples and clinical waste according to protocol Receive prospective patients, advice about registrations and deal with queries related to registration. Answer queries with regard to results of recent tests e.g. bloods, urine or X-rays. This includes contacting the hospital(s) for those results if necessary.
Inform patients, when directed by a doctor, of the need to make a follow-up appointment at the Surgery. Take in requests for repeat prescriptions, hand out completed prescriptions and prepare the forms for a GPs signature when necessary. Book and cancel appointments when necessary, contact the patient(s) and re-book if required. Book patient hospital transport and interpreting when required.
Contact the emergency services, outside agencies such as local hospitals and community teams when necessary. Liaise with doctors to make appointments for private medicals when required. Deal with money transactions at the reception desk and record appropriately At the start of each session period, open the surgery and GP rooms and ensure that everything is ready for the upcoming session. Also ensure the patient display is correctly set.
This Job Description will vary from time to time, by mutual consent, in line with the needs of the practice.
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