IT Support Analyst

5 days ago


Almondsbury, United Kingdom Emponics Full time

Our client based in Bristol at the junction of the M5/M4 at Aztec West are a busy Global FinTech software provider to the world's top banks. They are looking for an IT Support Analyst to join their team helping provide 1st level support.

Salary is negotiable plus excellent benefits inc healthcare pension life assurance etc

Support Analyst Vacancy ReferenceVN1732 global software and managed services provider to the world’s top banks, asset managers, custodians and broker dealers, has a Bristol based role for an IT Support Analyst to join our internal support team. The rolewill involve providing hands-on and telephone assistance to our UK-based, and some global, employees.

This is an excellent opportunity for a self-starter to gain significant exposure to a range of IT related issues within a fast-paced and supportive environment

**Responsibilities**:

- General 1st Line Support
- Triaging support calls and providing first line support for Microsoft clients
- Providing face to face and telephone support for users across the organisation
- Escalating to senior engineers where appropriate.
- Attending other offices for client support as and when required.
- Managing new starter and leavers processes
- Client-side laptop and desktop Imaging and Deployment.
- Client-side hardware support including troubleshooting/fixing desktops and laptops
- Client-side software support including MS Windows, Office, 365
- Client-side asset management and disposal.
- Vendor relationship management and purchasing
- Administering the internal telecoms
- Printer management and maintenance

**Key Skills**
- Excellent communication skills, both written and verbal, in support of both technical and non-technical users.
- A strong commitment to providing first class customer service
- The ability to work under pressure and on your own initiative
- A desire to work in a team environment and take responsibility for key functional areas
- Need to have a 'can do’ attitude to problem management.
- Comfortable in a busy fast-moving environment with multiple customers and tasks

**Desirable Skills**
- A significant interest in IT
- Technical skills in PC systems, Windows, and MS Office

**Qualifications**- A Degree in a relevant field would be advantageous but is not essential

**Experience**
- Some IT support experience would be advantageous

**Benefits**:

- Competitive salary
- 25 days annual leave
- Company pension scheme matching up to 5% of salary
- Private medical insurance plus life assurance coverage
- Flexible benefits



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