Call Centre Team Leader
7 months ago
**Call Centre Team Leader**
**Monday to Friday + 1 in 4 Saturdays**
**Salary**: £24,000 rising to £25,000 after 6 months
**Bonus**: £1200 per year
Our client is looking for a successful experienced Team Leader to join their Customer Service team based in Exhall. Our client is a leading online retailer in high end home and office furniture, and they are experiencing a huge period of growth.
You will be joining a vibrant Customer Service Team as a team leader. This role is very hands on, providing team support and guidance whilst ensuring excellent Customer Service is provided to all customers. This can be ensuring appropriate solutions and complaint handling advice is provided to the team and customers.
**The Role**:
- Support a team of Customer Service Advisors
- Be a 'hands on' team leader - providing solutions and advice
- Support the team with business processes
- Liaise with warehouse, delivery and operations teams
- Take ownership of complaints success rates
- Deal with any cancelations of orders
- Process any refunds via Shopify, Amazon and Mano
- Discuss daily targets and KPIs
- Manage the teams performance
- Livechat
- Liaise with other internal departments
- Ensure that a great service is provided to all customers
If this sounds like the role for you. APPLY NOW
**Job Types**: Full-time, Permanent
Pay: From £24,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- Weekend availability
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Exhall: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Team Leader: 2 years (preferred)
- Customer Service: 2 years (preferred)
- Call Centre: 2 years (preferred)
Work Location: In person
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