Call Centre Team Leader

7 months ago


Exhall, United Kingdom Uniting People Full time

**Call Centre Team Leader**

**Monday to Friday + 1 in 4 Saturdays**

**Salary**: £24,000 rising to £25,000 after 6 months

**Bonus**: £1200 per year

Our client is looking for a successful experienced Team Leader to join their Customer Service team based in Exhall. Our client is a leading online retailer in high end home and office furniture, and they are experiencing a huge period of growth.

You will be joining a vibrant Customer Service Team as a team leader. This role is very hands on, providing team support and guidance whilst ensuring excellent Customer Service is provided to all customers. This can be ensuring appropriate solutions and complaint handling advice is provided to the team and customers.

**The Role**:

- Support a team of Customer Service Advisors
- Be a 'hands on' team leader - providing solutions and advice
- Support the team with business processes
- Liaise with warehouse, delivery and operations teams
- Take ownership of complaints success rates
- Deal with any cancelations of orders
- Process any refunds via Shopify, Amazon and Mano
- Discuss daily targets and KPIs
- Manage the teams performance
- Livechat
- Liaise with other internal departments
- Ensure that a great service is provided to all customers

If this sounds like the role for you. APPLY NOW

**Job Types**: Full-time, Permanent

Pay: From £24,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Weekend availability

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Exhall: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Team Leader: 2 years (preferred)
- Customer Service: 2 years (preferred)
- Call Centre: 2 years (preferred)

Work Location: In person



  • Exhall, United Kingdom Uniting People Full time

    **We are looking for a Customer Service Team Leader to join a growing business. In this role you will manage a team but also be very hands on with the admin tasks.** **Salary £24,000 basic plus bonus (£1200)** **Monday - Friday (Office Hours) (1weekend out of 4)** Working in a fast-paced, dynamic and challenging environment, you will be responsible for...


  • Exhall, United Kingdom Uniting People Full time

    **Call Centre Agent - 20th Sept Start** ** **20th Sept Start****: - 100% Office based role** **Monday - Friday - 8:30 - 5pm or 9:00 - 5:30 every other weekend** **SALARY: £20,00 - £21,200** **What you'll be doing** It's fast-paced where you'll be expected to deliver a consistently exceptional service Customer satisfaction and brand reputation are...


  • Exhall, United Kingdom Uniting People Full time

    **Administrative Team Leader** **Monday to Friday + 1 in 4 Saturdays** **Exhall, Coventry** Our client is looking for a Team Leader to join their Customer Service team based in Exhall. Our client is a growing e-commerce business who is experience a huge period of growth with plans to continue. **Duties**: - Support a team of Customer Service Advisors - Be...

  • Warehouse Assistant

    2 days ago


    Exhall, United Kingdom Event Support Team Full time

    **Evans Cash and Carry is a growing business supplying the local area with inexpensive produce ranging from branded dry goods, alcohol, cleaning products and fresh baked goods.** **We are looking for an enthusiastic, customer service focused individual, to join our rapidly expanding team as a Warehouse operative in our distribution centre.** Our...


  • Exhall, United Kingdom Uniting People Full time

    **Customer Service Advisor (Inbound)** **August Start Date** Would you like to work for a progressive organization offering a warm, friendly and upbeat environment? **IF SO APPLY NOW!!!** Working in a modern office environment, with fantastic career progression opportunities!! **DO NOT MISS** This opportunity for a Call Centre Agent to work for a...


  • Exhall, United Kingdom Coventry & Warwickshire Chamber Training Apprenticeships Full time

    On behalf of our client Event Support Team we are actively seeking to recruit a ‘Accounts Assistant' apprentice to join their team. The role is a brilliant opportunity for someone who is seeking to move into events or develop themselves within an exciting team. **What will the apprentice be doing?** The duties and responsibilities of this role include; -...


  • Exhall, United Kingdom CV-Library Full time

    Main purpose of the role We have an exciting opportunity for a Trainee Sales Executive to join our West Midlands region, at our Exhall Meadow site. More information about the development can be found here. The Trainee Sales Executive will work Thursday to Monday. The main purpose of the role is to provide support to the sales team in all elements of the...


  • Exhall, United Kingdom Actio Recruitment Full time

    Job Title: CNC Turner Setter OperatorShift: DaysRate: £15 - £16 p/hThe Job * Interpreting technical drawings to produce parts to the drawing specification. * Where necessary running multiple machines when on running jobs. * Working on small batches of high-quality parts with a right first-time attitude. * Able and willing to look at processes to...


  • Exhall, United Kingdom CV-Library Full time

    Job Title: CNC Turner Setter Operator Shift: Days Rate: £15 - £16 p/h The Job * Interpreting technical drawings to produce parts to the drawing specification. * Where necessary running multiple machines when on running jobs. * Working on small batches of high-quality parts with a right first-time attitude. * Able and willing to look at...


  • Exhall, United Kingdom Actio Recruitment Full time

    Job Title: CNC Turner Setter Operator Shift: Days Rate: £15 - £16 p/h The Job * Interpreting technical drawings to produce parts to the drawing specification. * Where necessary running multiple machines when on running jobs. * Working on small batches of high-quality parts with a right first-time attitude. * Able and willing to look at processes to...


  • Exhall, United Kingdom Actio Recruitment Full time

    Job Title: CNC Turner Setter Operator Shift: Days Rate: £15 - £16 p/h The Job * Interpreting technical drawings to produce parts to the drawing specification. * Where necessary running multiple machines when on running jobs. * Working on small batches of high-quality parts with a right first-time attitude. * Able and willing to look at processes to...


  • Exhall, United Kingdom Innovate Healthcare Services Full time

    To provide support for Freedom of Information/ Environmental Information requests from the public, media, commercial and other organisations including those of a highly complex and sensitive nature. To support the team in the completion of Subject Access Requests under the UK GDPR and Access to Health Records Act, including photocopying and the use of an...

  • Internal Sales

    5 days ago


    Exhall, United Kingdom Aspion Full time

    **Role: Internal Sales (Aerospace)** **Location: Brierley Hill** **Salary: £25,000-£28,000 + Bonus (OTE £40,000)** **Industry: Aerospace** Do you have proven experience in sales? Do you enjoy building strong customer relationships? Are you looking for an opportunity to be part a growing, well established organisation? If yes to the above, this is...


  • Exhall, United Kingdom Actio Recruitment Full time

    CNC Turner Setter OpportunityWe are seeking a skilled CNC Turner Setter to join our team. In this role, you will be responsible for operating CNC lathes and centres to produce high-quality parts.About the JobThis is an excellent opportunity for a detail-oriented individual to work in a dynamic manufacturing environment. You will be working on small batches...


  • Exhall, Warwickshire, United Kingdom Central Building and Welding Academy Full time

    Job Title: Construction Skills EducatorWe are seeking an experienced tutor to teach construction skills to 14-18 year olds at Central Building & Welding Academy's training centre in Coventry. This is a full-time role where you will be responsible for educating and guiding students in various construction skills.About the Role:The ideal candidate will have a...


  • Exhall, Warwickshire, United Kingdom Central Building and Welding Academy Full time

    Seeking Experienced Tutor - Construction Trades:At Central Building & Welding Academy, we strive to provide an exceptional learning experience for our students. To support this goal, we are currently looking for an experienced tutor to teach construction skills to 14-18 year olds at our training centre in Coventry. This full-time position offers a unique...

  • Experienced Tutor

    3 weeks ago


    Exhall, Warwickshire, United Kingdom Central Building and Welding Academy Full time

    Teaching Opportunity: Construction Skills TutorCentral Building & Welding Academy is committed to providing exceptional educational experiences for its students. We are currently seeking an experienced tutor to join our team and contribute to shaping the next generation of skilled tradespeople. In this full-time role, you will have the opportunity to share...

  • Mechanic

    5 days ago


    Exhall, United Kingdom Listers Group Limited Full time

    **Job Introduction** We are looking to recruit a Master Vehicle Technician to join our SkodaDealership in Coventry. Our Vehicle Master Technician will play an important role within our service team by consistently providing first class diagnostics and repairs, taking the very best care of our customers vehicles from start to finish. **Roles...


  • Exhall, Warwickshire, United Kingdom Central Building and Welding Academy Full time

    Central Building and Welding Academy**About Us**We are a leading private training academy in the region, dedicated to providing quality education and training to young learners. Our team is passionate about helping our students reach their full potential and achieve success in their chosen careers.**Job Overview**We are seeking an experienced construction...


  • Exhall, Warwickshire, United Kingdom Central Building and Welding Academy Full time

    About Us:Central Building & Welding Academy is a reputable institution dedicated to providing high-quality education in the field of construction. Our training centre in Coventry offers a unique opportunity for experienced tutors like yourself to make a meaningful impact on the lives of young people. With a focus on hands-on learning and real-world...