Income Officer

2 weeks ago

Teddington, United Kingdom Karter Thomas Ltd Full time

Our client is a highly respected social housing organisation based in West London and they are currently recruiting for an experienced Income Officer.

The role is full-time, and offer flexible hybrid working (2 days in office on a rota basis).

This position offers a salary of £33,845 per annum on a permanent contract.

Please find below duties associated with the role.
- Undertake a range of income collection duties relating to rent and service charge income; to provide a coordinated, flexible, and effective income collection service
- Responsible for achieving and maintaining lowest possible levels of current rent and former tenancy arrears and ensure we maximise income recovery
- Effectively reduce all accounts in arrears to meet monthly targets
- Identify residents requiring specialist welfare benefit or financial inclusion advice and make referrals to the Welfare Advice & Financial Inclusion Manager
- Respond to arrears correspondence and provide information in an appropriate format to the Income Manager or Contract Manager to enable replies to formal complaints concerning rent arrears
- Be the main advocate for escalated cases that go to court and represent the association brilliantly

To be considered for the role you must have a full driving license, and access to a vehicle.

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