Ecommerce Assistant, Selfridges London

5 months ago

London, United Kingdom Kurt Geiger Full time

**We Are One**:
At Kurt Geiger we celebrate individuality, believing our differences make us more powerful as a collective.

Diversity, equality and inclusion are at the core of who we are and we strive to reflect this in every corner of our company culture, starting with the promotion of equal opportunities.

We are committed to creating an inclusive workplace where everyone is granted the opportunity to thrive as their authentic self.

Our Selfridges operation spans over the ladies, men’s and kids wear shoe galleries, selling over 250 luxury brands. This is an exciting environment within a store that whose vision is to be the destination for the most extraordinary customer experience by surprising, amazing and amusing their visitors and making everyone feel welcome.

To support the efficiency of the ecommerce department, the day to day running of the in-house pick process as well as controlling / maintaining high level accuracy for all stocks sent out on loan.

**Requirements**:
**Operations**
- Responsible for the daily online in store pick process, from collecting orders /
- Sending end of day reports to senior management with overall totals to be further investigated.
- Daily feedback to Ecom operations Manager to ensure 100% accuracy with regards to out of stocks and potential abandonments.
- QC checking / Prioritizing same day orders as well as transferring orders from the system.
- Responsible for the overall picking process for all Styling/Editorial/Marketing photo-shoot loans, ensuring agreed limits are adhered to.
- Processing daily returns, updating trackers as well as chasing any outstanding loans to ensure agreed limits are consistently met
- Audit of stock on loan once a month, twice a month before stock take.
- Daily communication with Ecom Operations Manager allowing daily feedback to KG digital team and Host store regarding any Discrepancies/Issues/General queries.
- Ensure accuracy across all platforms of stock movement within stock on loan branches
- Take ownership and support with stock loss prevention and Stock take preparation.
- Responsible for ensuring all returns are accepted and recorded properly - liaising with Customer service and Click and collect teams - Feeding back to line management.
- Handling all loaned product that are returned in a non-saleable condition, allowing invoices to be raised to the relevant department for the damage.
- Supporting with Personal shop requests with regards to picking / delivering the shoes to the Personal Shopping lounge in Selfridges.

**People**
- Working closely/Building relationships with host store to ensure an efficient and seamless process
- Working towards achieving outstanding abandonment targets of under **2%** cancelations.
- Demonstrate excellent communication and strong Host Store relationships.
- Model the company competencies, values and beliefs in order to demonstrate the Kurt Geiger culture to customers, management and employees.
- Initiating own ideas and rolling out procedures

**Behaviours**
- Demonstrate a commercial mind set and outlook to stay responsive to all operational needs.
- Understand the business as one and be readily available to support in similar roles across all floors on an ad-hoc basis
- Be a team player
- Always available to both customers and team
- Actively drive own development by seeking new learning opportunities
- Demonstrate a passion for product.
- Collaborate and Support Change.
- Role model DNA

**Ad-Hoc**
- Support CCE and Peak temp organisation and planning for your department

**KPI’s**
- Abandonment target of 2% for all store cancellations
- Styling/Editorial/Ad hoc loans to meet 150 capacity total on a weekly turnaround basis
- Online returns - daily discrepancies tracked and communicated
- Damaged returns isolated and reported for monthly reconciliation

**Benefits**
- Competitive basic salary
- Enviable discounts

If you’re successful, you will work for a business which recognises that amazing people are the key to driving our business forward and fulfil our vision of being the world’s leading multi-channel retailer of luxury branded shoes and accessories. We are a fast-paced business where no two days are the same, so you will need to be adaptable; but we will reward your hard-work, commitment and loyalty with a fantastic benefits package and very real opportunities for progression.

We Are One

For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | Against Racism

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