Airside Trainer

**About the company**:
Gate Gourmet, a member of gate group, is the leading global provider of airline catering solutions and provisioning services for airlines, both in-flight at over 200 airports as well as at airport lounges. From menu design through execution and delivery, our passion is giving our airline customers and their passengers an exceptional experience.

**Job Summary**:
We are looking for an experienced Airside Trainer professional to join our team based in West Drayton, Stockley Park. You will be responsible for facilitating and training in-unit staff on specific training deliverables, particularly in the Service Delivery department i.e. HGV Drivers, Loaders.

**What will life as a Airside Trainer in the gategroup Team look like for you**.
- Competitive salary
- Flexible work schedule
- Inhouse training and development
- Complimentary meals & beverages
- Free Uniform
- Company sick pay
- Free on-site parking
- Paid Holiday
- Regular shift patterns
- Pension scheme to help you save for your future
- Bespoke employee support programme, including free counselling sessions
- Refer a friend scheme with generous bonuses for each successful referral
- Access to a great discount platform, saving you money on everyday purchases and so much more
- Cycle to work scheme

**Main Duties and Responsibilities**:

- To ensure that all staff training is carried out in line with any training materials provide
- To continually overview the training requirements and to update procedures as required, or update existing procedures as requested
- To prepare and develop new training materials as and when required
- To ensure that staff are trained to the required standards to enable them to ensure an excellent service to the customer at all times
- To accurately complete all associated paperwork, ensuring that all training is conducted appropriately recorded
- To performance assess staff against training provided as required
- To carry out duties with strict adherence to the Health & Safely Policy of the company
- To cover the Service Delivery position as and when required or to undertake any other tasks as and when required
- To liaise with and support Service Delivery Department as required
- To undertake airside audits as and when required
- Upload all training documents and ensure the unit skills matrix is maintained and current

**Requirements of the Airside Trainer**:

- Ideally educated to ‘A’ level / Diploma / NVQ equivalent with a full clean CAT C driving license
- Preferably experienced in the field of customer services within the airline industry
- Knowledge and understanding of Health and Safety and Food Hygiene, Dft regulations an advantage
- Knowledge of airport bylaws
- Excellent spoken and written English
- HGV licence Class 2
- Team building skills
- Administration skills
- Computer literate

Previous experience working & driving airside is desirable but not essential. You must be able to work shifts and be keen to learn. In addition to job - related training, you will develop your skills in team work, time management, multi-tasking, communication and attention to detail.

All applicants must have the right to work in the UK, undertake a CRC (Criminal Record Check) and provide 5 years of checkable referencing history. For anytime spent outside the uk exceeding 6 months, you must be able to provide a CRC (Criminal Record Check) for that country.

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