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Business Administration Apprentice

4 months ago


Darlington, United Kingdom Dr Mcacnaughton-Jones and Dr Kent Full time

**What will the apprentice be doing?**
- Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation, processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Providing clerical assistance to practice staff as required from time to time, including word/data processing
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

**What training will the apprentice take and what qualification will the apprentice get at the end?**

Level 3 Business Administrator Apprenticeship Standard which includes:

- Level 2 Functional Skills in maths and English (if required)
- End-Point Assessment (EPA)

Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:

- IT
- Record and document production
- Decision making
- Interpersonal skills
- Communication
- Quality
- Planning and organisation
- Project management
- Relevant regulation
- Policies
- External environment factors

**Job Types**: Full-time, Apprenticeship

**Salary**: £9,379.50 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Darlington, DL2 2DS: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: Business Administration Apprenticeship with Dr Mcacnaughton-Jones and Dr Kent
Expected start date: 17/01/2023