Senior Product Investigation/quality Engineer

1 month ago


Winnersh, United Kingdom C4S Search Ltd Full time

**JOB TITLE**: Senior Product Investigation/Quality Engineer

**LOCATION**: Winnersh

**THE BUSINESS**: C4S Search are proud to be partnering with a global medical technology company.

**THE OPPORTUNITY**:
The role will consist of:

- Review and investigate international customer complaints for assigned products and processes, including the identification of root causes.
- Perform failure investigations which will include the testing, analysis, fault diagnosis and the repair of a variety of electronic and electro mechanical infusion devices, in order to identify the root cause of the feedback issue.
- You will recommend corrective and/or preventative action(s) related to customer complaint issues.
- You will provide a detailed report that clearly outlines the investigation process, investigation findings, frequency of related events, corrective actions and recommendations.
- You will escalate high priority issues as well as identified business risks to the appropriate management level.
- You will be leading complex investigations with cross-functional teams at manufacturing sites to determine the root cause and drive improvements and corrective actions.
- Supporting and liaising with the Regulatory Compliance, US Customer Advocacy and International QA/RA teams.
- Working closely with Manufacturing sites, R&D and Quality Engineers as well as the International Marketing & Regulatory Departments.

**YOUR KEY SKILLS**:

- Scientific/Engineering Degree, HND/HNC in Engineering (Electronic and/ or Mechanical)
- Good Electronic and/or Mechanical knowledge
- Interest in working directly with electromechanical infusion devices
- Experience in product evaluation, quality engineering and/or complaint management
- Analytical ability to evaluate potential root causes at component level, in both electrical and mechanical systems and subsystem



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