Operations Manager
4 days ago
My client is looking for an Operations Manager to lead, motivate and develop Financial Services Operations teams to provide efficient, quality and compliant service delivery in relation to all regulated financial products, ensuring adherence to regulation,policies and procedures.
**Responsibilities**:
- Oversee team performance by monitoring expected productivity and quality standards to ensure service levels are achieved.
- Develop, implement and manage strategies and communications to maximise performance and service and minimise bad debt losses and complaints, whilst ensuring fair customer outcomes.
- Coach, mentor and manage underperformance to improve departmental standard of customer service, regulatory compliance and handling standards.
- Have a full understanding of the FCA’s CONC Sourcebook including outcomes with regards to treating Customers fairly
- Ensure regular quality monitoring of both internal and external teams to ensure robust and consistent delivery of customer service, TCF and regulatory requirements
- Create an environment of continuous improvement where feedback and learning from the Regulatory Complaints is delivered with action plans documented and followed up.
- Work closely with the wider Financial Services and Customer Experience teams to achieve synergies and operational efficiencies with specific reference to regulatory requirements and supplier processes
- Provide and interpret MI to identify emerging trends, issues and opportunities. Providing insight and analysis relating to complaints handling and collections to senior management when required.
- Manage 3rd party/supplier relationships with outsource partners to maximise operational performance and maintain service level agreements.
- To review and undertake root cause analysis and where necessary improve current processes and procedure
Skills and Experience:
- Experience of Complaints and Collections within the UK consumer credit industry.
- Good understanding and knowledge of FCA regulatory requirements.
- Proven record of managing others
- Experience of strategy development
- Self-motivated with ability to initiate change and take responsibility for delivering solutions.
- Excellent communicator with ability to influence at a senior level.
- Enthusiastic and committed team player with flexible and adaptable approach.
- Experience in dealing with customer complaints
- Strong leadership experience and able to motivate and encourage others
- Able to investigate, analyse and interpret information and act according to business rules
- Understand the impact of debt and vulnerability
- Educated to degree level or equivalent or with 5 years relevant industry experience.
-
Senior Store Operations Manager
3 weeks ago
Sheffield, Sheffield, United Kingdom Operations - Costa Coffee Full timeRole OverviewThis is a field-based role where you will have full responsibility for managing a cluster of stores in a geographical area. Your primary focus will be on delivering excellent customer experiences, driving sales growth, and ensuring the overall success of our coffee shops.The ideal candidate will have a strong commercial mind, with experience in...
-
Operational Excellence
7 months ago
Sheffield, United Kingdom Reinvigoration, a leading operations transformation consultancy Full timeWho we areReinvigoration is a leading global expert operations consultancy and enterprise platform provider enabling organisations to transform their operations and deliver excellence with certainty, every time.We partner with operations leaders, supporting them in transforming their operations and solving their challenges whilst enabling a culture of...
-
Operations Manager
2 months ago
Sheffield, United Kingdom CV-Library Full timeOur client, a multisite Yorkshire based fast paced manufacturing business, seek to appoint an Operations Manager to act as the intermediary between the Senior Management team and the board. The appointed Operations Manager will have overall responsibility for production, design, quality, health and safety, engineering and supply chain activities for a team...
-
Business Development Manager
3 weeks ago
Sheffield, Sheffield, United Kingdom Operations - Costa Coffee Full timeJob DescriptionThe successful candidate will have a proven track record in managing and developing teams, with experience in quick service restaurants (QSR), retail, or hospitality. A strong background in branded coffee shops, cafes, or catering would be advantageous.You will be required to work closely with our store managers to deliver business objectives,...
-
Coffee Shop Area Leader
3 weeks ago
Sheffield, Sheffield, United Kingdom Operations - Costa Coffee Full timeAbout the RoleWe are seeking an experienced leader to join our team as an Area Manager. As a key member of our operations team, you will be responsible for the overall performance of your stores, including people management, customer satisfaction, and financial results.Key responsibilities include coaching and developing your team, inspiring them to follow...
-
IT Operations Manager
4 weeks ago
Sheffield, Sheffield, United Kingdom Interface Recruitment UK Full timeJob Title: IT Operations ManagerTake ownership of the company's IT infrastructure, including networks, servers, and endpoints.Develop and implement IT strategies to support business objectives and growth.Manage a team of technical staff, providing guidance and support to ensure operational excellence.Collaborate with the management team to identify and...
-
Operations Manager
3 weeks ago
Sheffield, Sheffield, United Kingdom BOC Limited Full timeJob OverviewWe are seeking an experienced Operations Manager to join our team at BOC Limited, a leading provider of industrial, medical, and special gases in the UK and Ireland. As an Operations Manager, you will play a crucial role in ensuring the smooth operation of our engineering work.The successful candidate will have a strong background in project...
-
Operations Manager
5 days ago
Sheffield, Sheffield, United Kingdom COREcruitment Full timeAbout the RoleWe are seeking an experienced Operations Manager to lead our Sheffield store and drive operational excellence. The successful candidate will be responsible for managing daily store operations, ensuring high-quality customer service, and contributing to the overall success of the business.Key Responsibilities:Manage day-to-day store operations,...
-
Operations Manager
2 weeks ago
Sheffield, Sheffield, United Kingdom Elevation Recruitment Group Full timeJob DescriptionWe are seeking an experienced Operations Director to lead our manufacturing site in Sheffield, overseeing a team of 200 full-time employees and driving excellence across all operational functions.About the RoleThis is a unique opportunity for a seasoned leader to join our successful organisation and take overall responsibility for managing all...
-
Operations Manager
1 week ago
Sheffield, United Kingdom CV-Library Full timeCompany Overview: Loom Talent Limited have been exclusively appointed by a rapidly growing, well-known, 3PL business due to open a key DC in their growing network, based in Sheffield. Our client operates in the 3PL space for multiple prestigious brands across the Retail, E-Commerce, Wholesale & Manufacturing sectors, and they are committed to maintaining...
-
Operations Manager
2 weeks ago
Sheffield, Sheffield, United Kingdom Northstar Staffing Solutions Full timeJob OverviewWe are seeking an experienced Operations Manager to join our team at Northstar Staffing Solutions. This role is responsible for ensuring the smooth operation of our manufacturing facilities, with a focus on Health, Environment, and Safety (HES) management.About the RoleThis is a senior-level position that requires strong leadership skills, with...
-
Operations Manager
5 days ago
Sheffield, Sheffield, United Kingdom CRH Full timeJob Description:We are seeking an experienced Plant Operations Director to join our UK team in Sheffield.In this role, you will be responsible for overseeing the operational performance of Leviat's Sheffield sites, including system development and tactical direction. You will manage senior operational leads and liaise closely with other functions, such as...
-
Operations Manager
4 weeks ago
Sheffield, Sheffield, United Kingdom Harrison Scott Associates Full timeHarrison Scott Associates seeks an experienced Operations Manager to oversee personalisation and equipment optimally.The ideal candidate will have a keen eye for detail, ensuring production requirements are met and improved.Main responsibilities:Operate OCE equipment with precisionAchieve daily production targets and quality standardsComply with quality...
-
Operations Manager
2 days ago
Sheffield, United Kingdom Loom Talent Full timeCompany Overview:Loom Talent Limited have been exclusively appointed by a rapidly growing, well-known, 3PL business due to open a key DC in their growing network, based in Sheffield.Our client operates in the 3PL space for multiple prestigious brands across the Retail, E-Commerce, Wholesale & Manufacturing sectors, and they are committed to maintaining the...
-
Operations Manager
2 days ago
Sheffield, United Kingdom Loom Talent Full timeCompany Overview: Loom Talent Limited have been exclusively appointed by a rapidly growing, well-known, 3PL business due to open a key DC in their growing network, based in Sheffield. Our client operates in the 3PL space for multiple prestigious brands across the Retail, E-Commerce, Wholesale & Manufacturing sectors, and they are committed to maintaining...
-
Operations Manager
5 days ago
Sheffield, United Kingdom Loom Talent Full timeCompany Overview:Loom Talent Limited have been exclusively appointed by a rapidly growing, well-known, 3PL business due to open a key DC in their growing network, based in Sheffield.Our client operates in the 3PL space for multiple prestigious brands across the Retail, E-Commerce, Wholesale & Manufacturing sectors, and they are committed to maintaining the...
-
Operations Manager
4 days ago
Sheffield, United Kingdom Loom Talent Full timeCompany Overview:Loom Talent Limited have been exclusively appointed by a rapidly growing, well-known, 3PL business due to open a key DC in their growing network, based in Sheffield.Our client operates in the 3PL space for multiple prestigious brands across the Retail, E-Commerce, Wholesale & Manufacturing sectors, and they are committed to maintaining the...
-
Operations Manager
2 days ago
Sheffield, United Kingdom Loom Talent Full timeCompany Overview:Loom Talent Limited have been exclusively appointed by a rapidly growing, well-known, 3PL business due to open a key DC in their growing network, based in Sheffield.Our client operates in the 3PL space for multiple prestigious brands across the Retail, E-Commerce, Wholesale & Manufacturing sectors, and they are committed to maintaining the...
-
Operations Manager
4 weeks ago
Sheffield, Sheffield, United Kingdom Zachary Daniels Recruitment Full timeWe are seeking a highly skilled Operations Manager to join our team at Zachary Daniels Recruitment. As an Operations Manager, you will be responsible for driving customer service standards and sales in a fast-paced restaurant environment.With a salary of up to £28,000 plus a generous bonus scheme, this is an excellent opportunity for an ambitious individual...
-
Operations Manager
4 days ago
Sheffield, United Kingdom Jackson Hogg Ltd Full timeAbout the job Jackson Hogg are delighted to be working exclusively with our Talent Partner, GeoPura, in their search for an Operations Manager. As an Operations Manager you’ll deliver zero-emissions power by overseeing HPU installations to major customers. You’ll work to tight deadlines to deliver customer power on (and off dates) on high profile...