Referral Team Advisor

2 weeks ago


Newcastle upon Tyne, United Kingdom NHS Blood and Transplant Full time

**Job Summary**

Think about a role where you can make a difference every single day, and then consider how many people you know who have benefitted from a blood transfusion. Bring these two elements together, and you’ll find a role like no other. A role where you’ll have the opportunity to help us meet and even exceed our targets by getting even more people to join our donor register and turn up for their appointments. A role that will give you the chance to grow professionally and find a great work-life balance.

**About the role**

**Main duties of the job**

You will be joining a small and busy team whose main objectives are to provide clear and accurate advice to blood donors on their eligibility to donate.

Your responsibilities will include:

- Answering questions from donors regarding medical conditions to assess eligibility to donate blood using the Donor Selection Guidelines.
- Updating and maintaining a database of information for blood donors.
- Handling queries in a timely manner, recognising when to refer on to team colleagues

You may occasionally be required to work evenings until 6 pm and weekends from 8 am to 15.30, on a rota basis and with prior notice

**About You**

**Experience and Knowledge**
- Experience of working in a customer-oriented environment
- Experience of dealing with customers over the phone
- Experience of working with information technology using Microsoft Office packages (Word, Excel and PowerPoint), or equivalent Systems

**Qualifications and Training**

Educated to A level, NVQ Level 3 or equivalent qualification **OR** relevant experience

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.

**About Us**

At NHS Blood and Transplant, we’re incredibly proud of the many talented people who come together every day to make our organisation the very best it can be. We have clearly defined values that are centred around offering exceptional care to our donors and their families. We take care of each other too and we focus on building our expertise so we can change lives, provide quality support and offer fulfilling careers.

It’s an opportunity to contribute to a unique team as part of a service that saves lives 365 days a year. We offer brilliant benefits including 27 days of holiday (plus bank holidays), a comprehensive induction and training programme, and competitive pension scheme.

Three small words, one big difference - **Caring, Expert** and **Quality**.

Together we'll save and improve more lives than ever

This vacancy will close at 23:59 on 8th January 2023


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