![St. Joseph's Hospice](https://media.trabajo.org/img/noimg.jpg)
First Contact Weekend Administrator
2 months ago
**Location**
St Josephs Hospice, Mare Street, Hackney, E8 4SA
**Vacancy Type**
Permanent/Part Time
**Department**
First Contact
**Hours**
13 hours every other weekend, 26 hours total a month
**Working Pattern**
Every other Saturday and Sunday morning
**Application Deadline**
Sunday, February 5, 2023
**Job Profile**
**Job Profile document
**Job Summary**
You will be part of the team that acts as the first point of contact into the Hospice’s services. You will answer telephone calls from people who may be in difficult and stressful situations, provide advice and signpost to relevant services or agencies. You will also undertake associated administration and data entry
- Respond to enquiries by both telephone and face-to-face in a calm, sensitive and professional manner taking accurate messages as required and ensure these are passed onto the appropriate person.
- Deal appropriately and empathetically with callers who may be upset, distressed, angry, aggressive or abusive whilst maintaining a professional standard of behaviour at all times; referring to senior staff where necessary
- Take referrals using effective communication skills and sound judgment to pass on to an appropriate healthcare professional or relevant service.
- Provide non-clinical information to patients and families.
- Contact patients or those that are important to them to acknowledge a referral usually at weekends and direct any concerns to a Clinical Nurse Specialist.
- Liaise with internal departments, i.e. social work, day hospice, as directed to convey or request information.
- Create and update data on Cross Care interrogating the database as required in response to queries regarding patients
- Scan documents in accordance with current guidelines
- Process outgoing mail in accordance with current procedures and timescales
- Participating in ensuring that office windows are closed / doors locked, and the keys returned to reception at the end of the day.
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