Relief Worker

4 months ago

Carlisle, United Kingdom The Riverside Group Full time

**Job Title: Relief Worker**
**Salary: £11.79 per hour**
**Working Hours: As and when required**
**Location: Carlisle Foyer, Carlisle, Cumbria**

**Why Riverside?**

At Riverside, we’re a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

- Competitive pay
- Investment in your learning, personal development and technology
- A wide range of benefits

**The difference you will make as a Relief Worker**

You will provide a high quality, customer-oriented service and understand that all actions should be customer-led. Under the direction of the scheme manager and support team, you will assist in providing care and support to customers. You will assist in maintaining and promoting the dignity of all individuals to improve their health and wellbeing in a safe and appropriate environment.

**About You**

We are looking for someone with:

- Experience of working with people from various backgrounds and sectors of society (this could be friends, family, professional experience, children)
- Compassion, patience, and empathy
- A strong customer focus
- Excellent communication skills both written and verbal
- Flexibility to cover shifts, sometimes at short notice
- Approachable with a positive attitude Excellent team player who can work flexibly to meet business requirements.

**Role Profile**

We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to make positive choices, develop new ways of thinking and take steps towards independence, by:

- Assisting in the planning and delivery of a range of personalised support and move-on plans
- Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk
- Inspiring and motivating customers to meet agreed outcomes and develop life skills
- Assisting customers with day-to-day support and tenancy-related matters
- Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them
- Signposting customers to appropriate external support services, such as food banks and other community resources
- Supporting customers to be ‘tenancy ready’, enabling successful move on.
- Supporting customers to be financially independent through budgeting plans and maximising income
- Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals
- Empowering customers to move towards self-management of their medication by following Riverside’s medication procedure
- Maintaining and updating clear, accurate and strengths-based records on the appropriate digital platform
- Assisting in the promotion of customer involvement and consultation
- Assisting with the delivery of a range of group work sessions

**Deliver a support service**:

- Support the delivery of the referral process for new customers
- Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support
- Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns
- Clean and prepare customer rooms as appropriate
- Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service
- Ensure customer safety by following local safeguarding procedures, recognising, and acting on any risks and escalating appropriately
- Contribute to and maintain local partnerships to ensure availability of a holistic range of support for customers
- Carry out day-to-day administration and operational duties
- Maintaining and updating financial administration systems including rent accounts, invoices, petty cash, and banking
- Assist in collating and submitting information returns on funding, health & safety, and performance
- Act as point of contact on the phone, reception, and deal with a range of enquiries

**Other Information**
- You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours
- Use the Lone Worker system as and when necessary
- Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc
- Deliver your role in line with Riverside company values - “Our Riverside Way”
- Participate in team meeti

  • Relief Support Worker

    21 hours ago

    Carlisle, Cumbria, United Kingdom Creative Support Ltd Full time

    Support Worker - ReliefWe are seeking dedicated and flexible individuals to provide personalized support to adults with learning disabilities and mental health needs in our 24-hour supported living service.As a Relief Support Worker, you will work with a small, friendly team to provide positive support to individuals, enabling them to participate in...

  • Relief Support Worker

    18 hours ago

    Carlisle, Cumbria, United Kingdom Creative Support Ltd Full time

    Support Worker - ReliefWe are seeking dedicated and flexible individuals to provide personalized support to adults with learning disabilities and mental health needs in our 24-hour supported living service.As a Relief Support Worker, you will work with a small, friendly team to provide positive support to individuals, enabling them to participate in...

  • Relief Support Worker

    4 months ago

    Carlisle, United Kingdom Creative Support Full time

    Would you like to increase your existing knowledge and practice of working with adults with a learning disability and mental health needs? We are looking for relief support workers to join our small, friendly existing team working at one of our 24 hour supported living services for seven adults who each live in a one bedroomed furnished flat in the...

  • Relief Night Support Worker

    22 hours ago

    Carlisle, Cumbria, United Kingdom Creative Support Full time

    About the RoleWe are seeking a compassionate and trustworthy Relief Waking Night Support Worker to join our team in Carlisle. As a Relief Support Worker, you will provide emotional and practical support to older adults living in residential care homes and in their own homes in Extra Care settings.Key ResponsibilitiesProvide personal care needs, household...

  • Relief Night Support Worker

    20 hours ago

    Carlisle, Cumbria, United Kingdom Creative Support Full time

    About the RoleWe are seeking a compassionate and trustworthy Relief Waking Night Support Worker to join our team in Carlisle. As a Relief Support Worker, you will provide emotional and practical support to older adults living in residential care homes and in their own homes in Extra Care settings.Key ResponsibilitiesProvide personal care needs, household...

  • Relief Waking Night Support Worker

    2 months ago

    Carlisle, United Kingdom Creative Support Full time

    We are looking to build on our team of experienced support staff providing care to older adults living in a residential care home and in their own homes in Extra Care settings in Carlisle. The services support service users, some of whom have dementia. The services focus on promoting independence, maintaining dignity, encouraging inclusion and supporting...

  • Relief Care Support Worker

    2 weeks ago

    Carlisle, Cumbria, United Kingdom Creative Support Ltd Full time

    About the Role:Creative Support Ltd is seeking a dedicated and compassionate Relief Extra Care Support Worker to join our team. As a Relief Extra Care Support Worker, you will provide emotional and practical support to older adults and individuals with dementia living in a residential care home.Key Responsibilities:Provide personal care needs, household...

  • Relief Care Support Worker

    2 weeks ago

    Carlisle, Cumbria, United Kingdom Creative Support Ltd Full time

    About the Role:Creative Support Ltd is seeking a dedicated and compassionate Relief Extra Care Support Worker to join our team. As a Relief Extra Care Support Worker, you will provide emotional and practical support to older adults and individuals with dementia living in a residential care home.Key Responsibilities:Provide personal care needs, household...

  • Relief Night Support Worker

    2 weeks ago

    Carlisle, Cumbria, United Kingdom Creative Support Full time

    We are seeking a dedicated and compassionate Relief Waking Night Support Worker to join our team at Creative Support. As a Relief Support Worker, you will play a vital role in providing high-quality care and support to older adults living in residential care homes and Extra Care settings in the Carlisle area.Key Responsibilities:Provide emotional and...

  • Relief Night Support Worker

    2 weeks ago

    Carlisle, Cumbria, United Kingdom Creative Support Full time

    We are seeking a dedicated and compassionate Relief Waking Night Support Worker to join our team at Creative Support. As a Relief Support Worker, you will play a vital role in providing high-quality care and support to older adults living in residential care homes and Extra Care settings in the Carlisle area.Key Responsibilities:Provide emotional and...

  • Relief Support Worker

    7 days ago

    Carlisle, Cumbria, United Kingdom Creative Support Full time

    About the RoleWe are seeking a dedicated and flexible Relief Support Worker to join our team at one of our 24-hour supported living services in Carlisle. As a Relief Support Worker, you will provide positive support to individuals with learning disabilities and mental health needs, enabling them to participate in community activities and develop their...

  • Relief Support Worker

    7 days ago

    Carlisle, Cumbria, United Kingdom Creative Support Full time

    About the RoleWe are seeking a dedicated and flexible Relief Support Worker to join our team at one of our 24-hour supported living services in Carlisle. As a Relief Support Worker, you will provide positive support to individuals with learning disabilities and mental health needs, enabling them to participate in community activities and develop their...

  • Relief Night Support Worker

    4 weeks ago

    Carlisle, Cumbria, United Kingdom Creative Support Full time

    Creative Support is seeking compassionate and experienced Relief Waking Night Support Workers to join our dedicated team in Carlisle. We provide essential care services to older adults residing in residential care homes and Extra Care settings, ensuring their well-being and promoting a fulfilling lifestyle. As a Relief Waking Night Support Worker, you will...

  • Relief Night Support Worker

    2 weeks ago

    Carlisle, Cumbria, United Kingdom Creative Support Full time

    Creative Support is seeking compassionate and experienced Relief Waking Night Support Workers to join our dedicated team in Carlisle. We provide essential care services to older adults residing in residential care homes and Extra Care settings, ensuring their well-being and promoting a fulfilling lifestyle. As a Relief Waking Night Support Worker, you will...

  • Relief Support Worker

    2 weeks ago

    Carlisle, Cumbria, United Kingdom Creative Support Full time

    Job Summary: We are seeking dedicated and flexible individuals to provide relief support to adults with learning disabilities and mental health needs in our 24-hour supported living services.About the Role: As a relief support worker, you will provide positive support to individuals to enable them to participate in community activities, develop personal...

  • Relief Support Worker

    2 weeks ago

    Carlisle, Cumbria, United Kingdom Creative Support Full time

    Job Summary: We are seeking dedicated and flexible individuals to provide relief support to adults with learning disabilities and mental health needs in our 24-hour supported living services.About the Role: As a relief support worker, you will provide positive support to individuals to enable them to participate in community activities, develop personal...

  • Relief Support Worker

    3 months ago

    Carlisle, United Kingdom Creative Support Full time

    Would you like to increase your existing knowledge and practice of working with adults with a learning disability and mental health needs? We are looking for relief support workers to join our small, friendly existing team working at one of our 24 hour supported living services for seven adults who each live in a one bedroomed furnished flat in the...

  • Relief Care Worker

    3 weeks ago

    Carlisle, Cumbria, United Kingdom CREATIVE SUPPORT Full time €12

    Could you be the next enthusiastic team-player to join our award winning care home? The Laurels has been recognised as being one of the 20 top rated Care Homes in the region based on published reviews from residents and their family and friends Make your application after reading the following skill and qualification requirements for this position. We are...

  • Relief Care Worker

    3 weeks ago

    Carlisle, Cumbria, United Kingdom CREATIVE SUPPORT Full time €12

    Could you be the next enthusiastic team-player to join our award winning care home? The Laurels has been recognised as being one of the 20 top rated Care Homes in the region based on published reviews from residents and their family and friends Make your application after reading the following skill and qualification requirements for this position. We are...

  • Relief Support Worker

    4 days ago

    Carlisle, United Kingdom Creative Support Ltd Full time

    Would you like to increase your existing knowledge and practice of working with adults with a learning disability and mental health needs? We are looking for relief support workers to join our small, friendly existing team working at one of our 24 hour supported living services for seven adults who each live in a one bedroomed furnished flat in the...