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Team Leader

3 months ago

Taplow, United Kingdom The Electric Boat Company Ltd Full time

The Electric Boat Company are looking for enthusiastic and friendly individuals to join our boat hire teams.

Working in some of the most beautiful settings on the Thames you’ll meet a variety of people and will help to ensure that their time on the water with us is as enjoyable as it can be. We are an approachable and forward thinking team and looking for individuals who love the outdoors to join us.

As a site leader you will be responsible for the the day to day operations of our popular boat hire location.

During our peak season your role will involve overseeing a daily team of 2-4 people and ensuring an exceptional standard of customer service is delivered. You will also be required to work on your own during our quieter periods.

You will assist with the running of our self drive hire operation including four luxury electric launches as well as rowing boats and canoes. Here you will be welcoming passengers and briefing them on the safe use of the relevant boat, dealing with enquiries and ensuring the fleet remain presented to our exceptional standards.

When required, you will also support with administrative tasks including scheduling staff rotas, responding to enquiries and provisioning to ensure the smooth running of day to day operations.

This role will primary be based at our Cliveden and Marlow sites though you may occasionally be asked to support at our Guildford site.

**Responsibilities**
- During opening hours you will oversee a team of 2-4 people and ensure our visitors receive an exceptional service.
- You will be the main point of contact for relevant stakeholders.
- You will conduct daily safety and technical checks and maintain records according to company policy.
- You will perform administrative tasks including staff rotas and correspondence, answering enquiries, scheduling bookings, stock taking and provisioning.
- You will work with the rest of the team to ensure all boats and equipment are safely cleaned and sanitised after each use and that visitors are adhering to the social distancing guidance in place at the time.
- You will prepare the boats for the day's schedule. You will take full responsibility for keeping the boats clean and serviceable day to day. Any maintenance required above and beyond your role will need to be reported to the relevant contact immediately.
- You will enter walk up bookings in the online booking system and assist members of the public with enquiries and feedback relating to our boat operation, the Cliveden Estate and our wider offering.

**Personal Skills**

**Required**:

- Exceptional people skills. You will come in to contact with a complete range of people and be required to provide a high level of customer service to all.
- Strong teamwork, communication and leadership skills.
- A positive 'can do' approach.
- Problem solving initiative and flexibility.
- Previous leadership or management experience.
- Proficient using computers and booking software (specific training will be provided).
- Passion for the outdoors and willingness to work outside whatever the weather.
- Due to the location you will require your own car as it is not served by public transport.
- Fluent English and the right to work in the UK.

**Desirable**:

- Previous boating experience.
- Customer service/management qualification.
- Knowledge of Cliveden Estate and the River Thames.
- First Aid qualification.
- Existing skippers qualification (at least IWHC or equivalent).
- Previous tour guide experience.
- Previous engineering and mechanical experience.

Please note this is a seasonal role operating to 3rd November 2024. Following an initial trial period a fixed term contract will be provided. Payment will be made monthly by PAYE.

Due to the nature of the business you will be required to work most weekends and bank holidays.

Successful applicants will also be required to attend mandatory training prior starting.

Training can be provided for the right applicant though existing experience and qualifications would be preferred.

**Job Types**: Full-time, Part-time, Temporary contract, Fixed term contract, Zero hours contract
Contract length: 6 months

Pay: £8.60-£15.00 per hour

**Benefits**:

- On-site parking

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Weekend availability

Supplemental pay types:

- Bonus scheme

Application question(s):

- Please describe any relevant management experience.
- Please confirm you are able to work most weekends and bank holidays.
- Our sites are difficult to access by public transport. Please confirm you hold a driving license valid in the UK and have access to your own vehicle.
- Please describe any relevant marine/water sports experience.

Work Location: In person

Expected start date: 06/05/2024