Collections Advisor

2 months ago

Glasgow, United Kingdom Anderson Knight Full time

Anderson Knight is looking for a Collections Analyst for one of our clients in Glasgow on a full-time permanent basis. Hybrid working is available after training has been completed

Key Responsibilities:

- Contact clients with overdue payments and initiate collection efforts to recover outstanding balances.
- Review and analyse customer accounts to identify and resolve issues causing payment delays.
- Negotiate payment plans and settlements with customers to facilitate timely debt resolution.
- Maintain accurate and up-to-date records of customer interactions, payment arrangements, and collections activities.
- Collaborate with internal teams to address and resolve billing discrepancies or disputes.
- Prepare and present regular reports on the status of outstanding accounts and collection efforts.
- Evaluate credit risk and recommend adjustments to credit terms as needed.
- Provide excellent customer service, answering inquiries and providing information on account statuses.

Qualifications:

- Proven experience as a Collections Analyst or in a similar role.
- Strong understanding of accounting principles and credit policies.
- Excellent negotiation and communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Proficient in Microsoft Excel and other relevant financial software.
- Detail-oriented with strong organizational and analytical skills.
- Knowledge of relevant regulations and compliance standards in collections.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: AK-123

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