Asbestos Removal Administrator

4 months ago

Derby, United Kingdom Mitie Full time

**Job Overview**:

- Responsible for all administration within the asbestos removal department, including (but not limited to) efficiency, time management, day to day operations.
- Monitor the service delivery of the contract including cost and KPIs effectively.
- Assist in the management of health and safety of the team and minimisation of office waste and other environmental impacts. Assist in the management of the labour force.
- Maintenance of the Integrated Management Systems and compliance to company policies and procedures. Ensure all work carried out by the administration function complies with CAR 2012, HSG247 and all other applicable legislation.

**Main Duties**
- **Delivery of asbestos removal contracts with general office duties.**:

- **Maintain Incident Trackers for client**:

- **Organise the procurement of approved suppliers (analysts etc)**:

- **Upload quotations and project data onto CRM**:

- **Book training courses for the removals team and maintaining training records**:

- **System Administrator for Mitie and Customer database systems**:

- **Undertake any training courses which would benefit both the employee and the business group**:

- **Manage and monitor existing systems, trackers and spreadsheets**:

- **Collect customer satisfaction survey data for analysis**:

- **Liaise with operational staff and client to assist arranging / book site visits and projects and monitor scheduled work**:

- **Liaise with Contract Management team to deal with issues raised relating to resourcing and general performance**:

- **Manage and maintain the Integrated Management System “Working File” including scanning / archive documentation in line with the IMS**:

- **Answering calls and enquiries from clients, customers and operational staff**:

- **Production of site documentation, job files and site packs for customers and operational staff**:

- **Plan and organise the work schedule, ensuring efficiency and good time management, meeting deadlines**:

- **Work effectively with colleagues and work well within a team**:

- **Build a rapport of client and operational staff across any specific contract**:

- **Assist in the escalation of client and operational issues / concerns**:

- **Assist with raising purchase order requisitions as and when required**:

- **Attend client meetings as and when required and production of minutes**:

- **Maintain high standards of welfare and safety in the workplace including office inspections and behavioural safety observations**:

- **Welcome visitors as and when they arrive and communicate the local QHSE arrangements**

**What we are looking for**:

- **Good interpersonal and team building skills**:

- **Able to work and manage others in pressured environments**:

- **Prioritises effectively across conflicting demands**:

- **Basic understanding of HR operations and procedures**:

- **Have a positive attitude and a willingness to help with various tasks**:

- **Be punctual, reliable and flexible to operational needs**:

- **Highly proficient in computer skills including Microsoft Office (advanced)**:

- **Excellent customer service skills**:

- **Excellent communication skills and able to answer and receive communications from customers including receiving complaints

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