Receptionist - #jbd07928

Receptionist

Streatham, London

Reports to: Services Manager

Receptionist - Purpose of Position:
(Note: In addition to these functions employees are required to carry out such duties as may reasonably be required)

To welcome Visitors to the Home, and to handle telephone calls in a friendly and efficient manner.

To direct Visitors & telephone calls to the correct location.

To assist the Administrator as and when required.

Location: The British Home site.

Receptionist - Working Hours: days over a 7-day period, as agreed with the manager.

Receptionist - Role Specific Duties:
Welcome all Visitors courteously, determine the reason for their visit and check their identity. Notify appropriate Staff Member regarding Visitors arrival.

Answer the telephone and respond to all enquiries at Reception. Re-direct enquiries in a friendly and efficient manner.

Provide administrative support to the Services Manager and Home Manager, as and when required.

Process documentation as required on a daily, weekly or monthly basis.

Operate office equipment such as fax, photocopier and computer as and when required.

Participate in Staff and Client meetings as required.

Attend mandatory training days/courses, on or off site, as and when required.

Promote and ensure the good reputation of the Home.

Ensure the security of the Home is maintained at all times.

Be personally familiar with and conform to TBHs health, safety and welfare policy and procedures.

Receptionist - Values-Based Personal Qualities

Individual

Involve residents, families, external agencies and colleagues

Speak up when things go wrong

Rehabilitation

Understand person-centred care and can demonstrate treating people as individuals and respecting choices

Promoting independence and encouraging appropriate risk taking

Integrity, Diversity, Openness and Honesty

Ensuring no one is discriminated or excluded

Understand human rights and Impact on care delivery

Facilitating people to speak up about concerns and acting upon them

Talent & Energy

Striving for quality in everything we do recognising and understanding what quality in care means for people using this service

Being accepting on criticism and focusing on improving

Being open to new opportunities for learning and identifying the limits of skill and knowledge

Heart of their Care

Treating people with kindness

Understanding the importance of empathy in all areas of employment

Understanding the values of others and always providing a caring service

Highest Standards

Focus on how thing could be done better and sharing ideas

Understanding wellbeing and what is important to people using this service

Improving outcomes for people

Ensuring appropriate services are provided for people using the services