Current jobs related to Helpdesk Customer Service Representative - Glasgow - Perfect Career

  • Helpdesk Customer Service Representative

    4 months ago

    Glasgow, United Kingdom Perfect Career Full time

    **Position: Helpdesk Customer Service Representative** **Salary: £20,000- £24,000 DOE per annum.** **Location: Glasgow Head Office / Working from Home** **Hours: 37.5 hours per week working 5 days out of 7 days** **Hours of work: Shifts are between 7AM-5PM, 8AM-4PM and 9AM-5PM** We are advertising this Helpdesk Customer Service Representative role on...

  • Helpdesk Customer Service Representative

    3 months ago

    Glasgow, United Kingdom Perfect Career Full time

    **Position: Helpdesk Customer Service Representative** **Salary: £23,200.00 per annum** **Location: Glasgow Head Office / Working from Home** **Hours: 37.5 hours per week working 5 days out of 7 days** **Hours of work: Shifts are between 7 am and 5 pm** We are advertising this Helpdesk Customer Service Representative role on behalf of our client...

  • Helpdesk Customer Service Representative

    4 months ago

    Glasgow, United Kingdom Perfect Career Full time

    **Job Title: Helpdesk Customer Service Representative (backshift)** **Location: Glasgow** **Salary: £10,826.67 per annum** **Benefits: Pension, health plan, 33 days holiday (including bank holidays)** **Hours: Mon 5-10pm, Fri 5-10pm, Saturday on rotation (start times can be either 9am,10am,11am,12pm or 2pm on 7.5 hours shift.)** We are advertising this...

  • Customer Service Representative

    3 months ago

    Glasgow, United Kingdom Perfect Career Full time

    **Position: Customer Service Representative (Backshift)** **Salary: £27,856.71 DOE per annum** **Location: Glasgow Head Office / Working from Home** **Hours: 37.5 hours per week working 5 days out of 7 days (Full time & Permanent)** **Hours of work: Shifts are between 12PM-10PM** We are advertising this Helpdesk Customer Service Representative role on...

  • Customer Service Representative

    4 months ago

    Glasgow, United Kingdom Perfect Career Full time

    **Position: Customer Service Representative** **Salary: £23,200** **Location: Glasgow Head Office** **Shifts: 5 over 7 working, primarily 11-7s, 12-8s, 1-9s and 2-10s with weekend working.** **Hours of work: Shifts are between 7am - 10pm** We are advertising this Helpdesk Customer Service Representative role on behalf of our client ‘City Facilities...

  • Customer Service Representative

    4 months ago

    Glasgow, United Kingdom Perfect Career Full time

    **Position: Customer Service Representative (backshift)** **Salary: £23,200 per annum** **Location: Glasgow** **Hours: Full Time** **Hours of work: Shifts are between 12:00pm - 10:00pm** We are advertising this Helpdesk Customer Service Representative role on behalf of our client ‘City Facilities Management’. City FM was established in 1985 and the...

  • Helpdesk Backshift Customer Service Representative

    4 months ago

    Glasgow, United Kingdom City Facilities Management (UK) Full time

    Salary - ** £10,826.67** - Location - ** Glasgow** - Shift Pattern - ** Other** - This is a _ - permanent_ - , _ - part time_ - vacancy_ - that will close _ - in 19 days_ - at 23:59 GMT_ - . _ **The Vacancy** Job Purpose: - To answer inbound calls and make outbound calls in a professional manner whilst logging and passing out efficiently all customer...

  • Customer Service Representative

    4 months ago

    Glasgow, United Kingdom Perfect Career Full time

    **Position: Customer Service Representative (Backshift)** **Salary: £23,200.00 per annum** **Location: Glasgow Head Office** **Hours: 37.5 hours per week working 5 days out of 7 days (Full time & Permanent)** **Hours of work: Shifts are between 12pm and 10pm** We are advertising this Helpdesk Customer Service Representative role on behalf of our client...

  • Customer Service Representative

    4 months ago

    Glasgow, United Kingdom Perfect Career Full time

    **Position: Customer Service Representative (Backshift)** **Salary: £27,856.71 DOE per annum** **Location: Glasgow Head Office / Working from Home** **Hours: 37.5 hours per week working 5 days out of 7 days (Full time & Permanent)** **Hours of work: Shifts are between 10AM-10PM** We are advertising this Helpdesk Customer Service Representative role on...

  • Customer Service Representative

    4 months ago

    Glasgow, United Kingdom Perfect Career Full time

    **Position: Customer Service Representative (day shift)** **Salary: £23,200.00 (recruiting for the 3 positions)** **Location: Glasgow Head Office** **Hours: Full Time** **Hours of work: Shifts are between 7:00am - 5:00pm** We are advertising this Helpdesk Customer Service Representative role on behalf of our client ‘City Facilities Management’....

  • Customer Service Representative

    3 months ago

    Glasgow, United Kingdom Perfect Career Full time

    **Position: Customer Service Representative (day shift)** **Salary: £23,200.00** **Location: Glasgow Head Office** **Hours: Full Time** **Hours of work: Shifts are between 7:00am - 5:00pm** We are advertising this Helpdesk Customer Service Representative role on behalf of our client ‘City Facilities Management’. City FM was established in 1985 and...

  • Senior Customer Service Representative

    3 months ago

    Glasgow, United Kingdom Perfect Career Full time

    **Position: Senior Customer Service Representative (Backshift)** **Salary: £24,200.00 per annum** **Location: Glasgow Head Office / Working from Home** **Hours: 37.5 hours per week working 5 days out of 7 days** **Hours of work: Shifts are between 7 am and 5 pm** We are advertising this Senior Customer Service Representative role on behalf of our...

  • Senior Customer Service Representative

    3 months ago

    Glasgow, United Kingdom City Facilities Management (UK) Full time

    Salary - ** £24,200** - Location - ** Glasgow** - Shift Pattern - ** Backshift** - This is a _ - permanent_ - , _ - full time_ - vacancy_ - that will close _ - in 15 days_ - at 23:59 BST_ - . _ **The Vacancy** **Job Purpose**: This is a key position, managing incidents across the Helpdesk. The Senior Incident CSR is a customer facing role with a high...

  • Helpdesk Customer Service Advisor

    4 months ago

    Glasgow, United Kingdom Pertemps Network Group Full time

    **Job Description**: Pertemps are currently working with a leading Glasgow based company who are looking to add to their Helpdesk team with several Advisors. You must be available to interview quickly and if successful start this permanent role on the 19th June. Salary for this position is £23200 + excellent benefits. Ideally you will have previous...

  • Helpdesk Team Leader

    4 months ago

    Glasgow, United Kingdom Perfect Career Full time

    **Job Title: Helpdesk Team Leader** **Location: Glasgow** **Salary: £27,857.00 per annum** **Benefits: Pension, health plan, 33 days holiday (including bank holidays)** **Hours: Monday to Friday (37.5 hours per week)** We are advertising this Helpdesk Team Leader role on behalf of our client ‘City Facilities Management’. City were established in...

  • Customer Service Representative

    3 months ago

    Glasgow, United Kingdom Group SRS Full time

    **SRS Partnership** are currently looking for several **Part Time** **Customer Service Helpdesk Advisors **in Glasgow City Centre where you will be responsible for managing inbound calls with a high focus on response time. We need people with strong communication skills who have previous working experience within a customer service, call centre or helpdesk...

  • Helpdesk Team Leader

    4 months ago

    Glasgow, United Kingdom City Facilities Management (UK) Full time

    Salary - ** £27,857.00** - Location - ** Glasgow** - Shift Pattern - ** Other** - This is a _ - permanent_ - , _ - full time_ - vacancy_ - that will close _ - in 16 days_ - at 23:59 GMT_ - . _ **The Vacancy** **Job Purpose**: - This is a key position, leading the CSRs who act as ambassadors for our business. - Team Leaders will effectively lead and...

  • Customer Service Representative

    3 months ago

    Glasgow, United Kingdom City Facilities Management Full time

    Job Purpose: * To answer inbound calls and make outbound calls in a professional manner whilst logging and passing out efficiently all customer related faults and enquiries. Monitor and manage new calls with a high focus on response times whilst following the call scripts provided capturing all relevant data to comply with Call Quality Monitoring...

  • Customer Service Representative

    3 months ago

    Glasgow, United Kingdom Anderson Knight Full time

    Anderson Knight is recruiting for dayshift Customer Service Representatives for a well-established company based in Glasgow. You will be responsible for handling both inbound and outbound calls in a professional fashion, effectively documenting and forwarding all customer-related issues and enquiries. **Company benefits**: - 33 days (6.6weeks) paid...

  • Customer Service Representative

    4 months ago

    Glasgow, United Kingdom City Facilities Management (UK) Full time

    Salary** 23,200** - Location** Glasgow Head Office** - Shift Pattern** Other** - This is a _permanent_, _full time_ vacancy_ that will close _in a month_ at 10:16 GMT_. _ **The Vacancy** - Here's what you can expect to be doing: - Working within a reactive facilities management helpdesk. - Handling inbound and outbound calls, and logging jobs in a...

Helpdesk Customer Service Representative

4 months ago

Glasgow, United Kingdom Perfect Career Full time

**Position: Lateshift Helpdesk Customer Service Representative**

**Salary: £20,494.50 per annum**

**Location: Glasgow / Working from Home**

**Hours: 37.5 hours per week (working 5 days from 7 per week)**

**Hours of work: Between 12 pm and 10 pm**

We are advertising this Helpdesk Customer Service Representative role on behalf of our client ‘City Facilities Management’. City FM was established in 1985 and the company has grown to become one of the world’s largest privately held, integrated FM companies.

City has a unique business model and for over 30 years has provided leading maintenance, engineering, technical procurement & support in dedicated partnerships with National Blue Chip companies. City also has a global presence with offices in the UK, Europe, North America, Malaysia, Singapore, Hong Kong and Australia.

The culture and values of City are shaped by being a family business with people at the heart of what they do. The business has ambitious growth plans and is keen to attract people who are passionate about delivering great standards and service to customers. In return you will receive a competitive salary and benefits package, industry leading Induction and training through our City & Guilds training academy and the opportunity to develop and progress is only limited by your own ambition.

**JOB PURPOSE**
- To answer inbound calls and make outbound calls in a professional manner whilst logging and passing out efficiently all customer related faults and enquiries.
- Monitor and manage new calls with a high focus on response times and operational performance.
- Ensure that all relevant administration related to the completion of your role are completed in full and in a timely manner whilst ensuring a swift and efficient service is delivered in line with agreed service levels.

**RESPONSIBILITIES**
- To ensure the accurate input of data and the completion of all relevant fields throughout each call.
- To take ownership of customer problems to conclusion
- To liaise with Engineers in order to prioritise calls enabling swift response times.
- To manage after call activities to effectively manage workload and service levels.
- To communicate fluently and confidently without supervision creating an atmosphere of co-operation with both Customer and Colleagues.
- Consider the impact of own actions on other members of the Helpdesk team and take pride in being part of a team.
- Strive to achieve agreed service levels at all times.
- Action any corrective actions highlighted in performance reviews and 1-1’s with your direct line manager.
- To ensure effective written and verbal communication of all relevant information pertinent to the role.
- To comply with any other reasonable requests from the Helpdesk Management Team.

**KNOWLEDGE, SKILLS AND ABILITIES**
- Previous experience of working on a Helpdesk or in a call centre
- Strong PC literacy, with experience using FM & telephony systems
- Strong communication skills, both written and verbal
- Strong results focus
- Effective problem-solving and decision-making
- Able to motivate self and others
- Flexible approach to working hours

**Job Types**: Full-time, Permanent

**Salary**: Up to £20,494.50 per year

Schedule:

- Monday to Friday
- Night shift

Work Location: One location

Reference ID: Helpdesk Customer Service Representative - Glasgow - Late shift