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Customer Service Advisor

1 month ago

Slough, United Kingdom Connect Recruitment Consultants Ltd. Full time

**Complaints Specialist**:

- **Bath Road, Slough**:

- **Temporary ongoing - full time**:

- **Competitive salary**:

- **VAC-11153**

Our client is looking for a Complaints Specialist to join their busy team where you will be responding to and processing all customer enquiries.

**Duties to include**:

- Responding to and resolving all complaints received, either written or verbal and update the database accordingly and in a timely manner
- Ensure Team Leader is aware of any potential issues
- Provide a regular complaint summary indicating the current status of complaints, detailing costs and losses to the business
- Meet individual performance targets
- Own all issues through to resolution

**Skills & Ability**
- Have at least 2 years experience in a complaint handling role
- Confident in decision making
- Have excellent communication skills
- Good negotiation/objection handling skills
- Able to interact with team members and thrive in a team environment
- Knowledge of Word and Excel to intermediate level
- Workflow management

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