Information Support Assistant

2 weeks ago

Salford, United Kingdom University of Salford Full time

Opportunity ID

2323

Opportunity Closing Date

01/04/2024, 23:55

Primary Location 1
- Salford - Peel Park Campus

School or Business Unit 1
- Directorate of Student Success, Administration & Support

Contract Type 1
- Full Time Permanent

Salary

£24,248 - £26,445

Opportunity 1

We are seeking to recruit one Information Support Assistant for our Library Services Team, working 36.25 hours per week, between the hours of 13:00 and 21:00 Monday to Friday. Although these are the set shift times, flexibility will be required to work other shift patterns which can include 9:00 - 17:00 Monday - Friday or over weekends where necessary.

**A bit about the Library Services Team**

The Library Services team provides high-quality learning spaces and excellent frontline support to students, aiming to create a sense of belonging at the University.

We make every contact count: finding the right answers, connecting students to different services, and looking for the best solutions to problems. Our team builds rapport with service users, cultivating an inclusive Library community where students can be themselves and feel supported. The Library is a central resource on campus and we aim to ensure that all students have a positive, vibrant, and engaging experience whenever they use our services.

**So, what will the role involve?**
- Responding to enquiries, including access to print and electronic resources, the loan and return of library laptops, and signposting users to other services and resources provided by teams around the University.
- Promoting Library Services, Library workshops and Library events to service users while assisting with outreach and engagement activities.
- Proactively engaging with users to help build a university community which strengthen the Salford core behaviours.
- Monitoring the use of library spaces and dealing with any challenging behaviour in accordance with library policies and procedures.

You will be expected to:

- Support students on their learning journey to make the difference to their experience at the University of Salford.
- Build professional relationships with students, anticipating and meeting their needs even where they cannot clearly articulate what these are.
- Be confident in dealing with challenging behaviour including all non-compliance with library policies and procedures,
- Learn new administrative systems which we use daily, enabling us to efficiently analyse data to make informed service decisions.
- Embrace a pivotal role in a dynamic, swiftly evolving atmosphere where each day brings new challenges and opportunities

Applicants should be aware that although the role will be assigned to a specific department / school within DSAS in the first instance, we reserve the right to reassign the post to meet the future needs of the University.

Job Description 1

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