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Service Advisor

4 months ago

Glasgow, United Kingdom BMW Group Retail Full time

Arnold Clark is looking for a Service Advisor.

**Your role**

Arnold Clark Service Advisors are responsible for delivering fantastic customer service for all our customers who bring their vehicles in for repair.

As a Service Advisor, you’ll give everyone who comes into the Service department the star treatment and make sure everything runs smoothly, whether it’s a manic Monday or last thing on a Friday afternoon.

This role will suit someone who is keen to develop a career in customer service and is willing to learn all aspects of the service advisor role, from customer care to accurate invoicing.

Day-to-day duties
- Booking in customers for a service.
- Carrying out preparation tasks before customers visit the branch.
- Checking in customers for work on their car and keeping them informed throughout the process.
- Explaining clearly to customers about their vehicle requirements and providing timescales for repairs.
- Carrying out follow-up calls to our customers after their visit.
- Invoicing all jobs throughout the Service department.

**Your profile**

Essential skills
- Enthusiastic and willing to learn.
- Friendly and courteous manner.
- Great communication skills.
- Ability to demonstrate high levels of organisation.
- Ability to follow instructions.

Nice to have (but not essential)
- Previous customer service experience.

**Rewards**

In return for your hard work, you’ll receive on-the-job training and great career development opportunities, plus one of the best employee benefits packages in the automotive industry, including private healthcare, life assurance and generous employee discounts.

Similar searches: BMW, Permanent, Full-time, Sales / Customer Service, MINI, Competitive

**Retailer**

Arnold Clark Glasgow

**Location**

Glasgow

**Starts**

15 Feb 2023

**Closes**

17 Mar 2023

**Brand**

BMW, MINI

**Contract Type**

Permanent

**Hours**

Full-time

**Business Area**

Sales / Customer Service