* Do you have 2nd line and some 3rd line support experience?
- Are you customer focussed with an eye for detail?
- Do you want to support a varied portfolio of customers?
IT Technician 2nd line support
Barnstaple
£27000 - £31000 DOE
The Company
One of the South West's leading IT and Communications managed service providers is seeking to appoint a highly motivated and enthusiastic 2nd/3rd line Support Engineer team member to join one of their established support teams. Options to work a hybrid modelwith their office in Barnstaple
2nd/3rd line Support Engineer SQL MICROSOFT VMware
What is the purpose of the IT Technician role?
The 2nd/3rd line Support Technician will provide technical support and complete project tasks for customers within a Technical Support team.
What are the responsibilities of the IT Technician?
Essential requirements:

- Team player - our client is seeking to find a motivated individual with high standards of customer service
- Excellent written and verbal communication skills at all levels to both technical and non-technical audiences, including 3rd party vendor communications as part of a larger project team
- Aptitude for continuous learning and development including self-directed study when appropriate
- You must be presentable, confident & articulate with an excellent telephone manner
- Good technical knowledge of 1st and 2nd line support to multiple customers.
2nd/3rd line Support Engineer SQL MICROSOFT VMware
What experience will the IT Technician 2nd line support have?
Ideally 2 years' experience of the majority of the following:

- Excellent analytical and problem-solving skills, with a strong attention to detail even when working
under pressure
- Knowledge of Microsoft operating systems ideally up to Windows Server 2019 and certainly Windows
10, including Active Directory and DNS
- Understanding of network topologies including wired / wireless switching, security and VLANs.
Implementation of networking upgrades desirable
- Experience of basic security hardening and penetration testing would be advantageous
- Office 365 Administration. Office 365 migration experience desirable
- Implementation and support of Microsoft Exchange 2016 or higher. PowerShell experience desirable
- Virtualisation technologies ideally including both Hyper-V and VMware
- High availability builds using both clustering and replication (e.g. VMware HA)
- Storage technologies and solutions for high availability
- Platform as a service (PaaS) and Infrastructure as a Service (IaaS) built around Azure is desirable
- Azure Administration and migration experience
- Experience of server and workstation hardware builds, fault diagnosis and problem resolution
- Experience of a wide range of backup, replication and imaging/device deployment solutions
- Experience of a wide range of Endpoint Security solutions and managed mail security including
centralised management and monitoring
- Familiarity with patch management, configuration management and MDM solutions desirable
- Experience of System Centre Configuration Manager / MECM and SCOM advantageous
- Enterprise Voice solutions and experience of supporting Contact Centres desirable
- Skype for Business and / or Microsoft Teams deployment or support highly advantageous
- SQL Server and SQL database administration, migration and upgrades advantageous
- Familiarity with supporting all common end user software including Microsoft
What will the IT Technician 2nd line Support get in return?
- Salary £27000 - £31000
- 21 days holiday + BH
- Fine office environment
- Fun and progressive work environment
2nd/3rd line Support Engineer SQL MICROSOFT VMware