Administrator & Patient Concierge

**Administrator & Patient Concierge | Abergele Clinic | Full-Time | Permanent | Free Parking & Excellent Benefits | £22,327.50**

Spire Healthcare is one of the UK’s leading independent hospital groups and the largest in terms of revenue, with 39 hospitals and eight clinics across England, Wales and Scotland.

Our Spire Clinics deliver a specific range of lower risk outpatient and day case treatments (all on a local anaesthetic basis), which provides faster care for day case patients. The Clinical specialities include Ophthalmology, Dermatology, Gynaecology, Orthopaedics, GP service and Dental.

The responsibilities of this role will include:
In this pivotal role you will provide administrative support across the clinic in addition to concierge services to ensure our patients receive the 5 star care they deserve.
- Be welcoming, patient focused and deliver a high standard of customer service
- To deal with enquiries from patients, staff and visitors in a courteous, timely and efficient manner. This may be by face to face or telephone.
- To practice and maintain a high standard of confidentiality at all times and exercise absolute discretion in the use of all patient/consultant and staff information.
- To undertake various clerical duties
- **The full time hours will be worked as any 5 out of 7 days (Monday to Sunday) with shifts between 7 am and 8 pm on a fair rota basis.
- Experience in customer service, reception and/or administration is highly desired
- Previous experience in a face to face customer service environment preferable (Healthcare, Retail, Hospitality)
- Someone who is highly organised, accurate and comfortable working in a fast paced environment
- Must be a good communicator, a team player and have good computer literacy

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- 'Spire for you' reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance Life assurance

For more information about the role, please contact Sat via:
About Us: At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We’re committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.

We have achieved our market leading position because of our Purpose, which is to _'make a positive difference to people's lives through outstanding personalised care' _. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.