Retail Sales Associate

6 months ago

Edinburgh, United Kingdom Sunnamusk Full time

**About Us**

At Sunnamusk, we are revered as a specialist fragrance house, dedicated to crafting a distinguished line of luxury fragrances. From pure fine oils, eau de parfums, candles, and home fragrance products, we are the epitome of sophistication in world of fragrance. We are one of the UK's fastest-growing fragrance brands and have expanded into the Europe region, with further plans for unprecedented growth and success on a global scale.

Our mission is simple yet profound: to cultivate enduring relationships with our esteemed clientele by curating bespoke fragrance experiences tailored to their unique preferences and desires and to create a positive work culture that nurtures the individual talents and passions of our employees.

**The Role**

At Sunnamusk, our retail team serves as the cornerstone of our operations. Anchored by our core values, they embody the essence of our brand and go above and beyond to fulfil the aspirations of our customers. We are currently seeking a dynamic Retail Sales Associate to join one of our luxury fragrance stores.

Join us in delivering unparalleled service excellence and elevating the fragrance retail experience to new heights. If you have an innate passion for luxury, a keen eye for detail, and a drive to excel in a professional environment, this may be the right role for you.
- Key Responsibilities:_
- Greet and engage customers in a friendly and welcoming manner, providing personalized assistance and product recommendations.
- Demonstrate in-depth knowledge of our fragrance products, including their features, benefits, and usage.
- Assist customers in selecting the right products based on their preferences, occasions, and budgets.
- Process transactions accurately and efficiently using our point-of-sale system, including handling cash, credit/debit cards, and gift vouchers.
- Maintain a clean and organized store environment, including restocking shelves, arranging displays, and performing regular housekeeping duties.
- Stay informed about current promotions, sales events, and new product launches to effectively promote and upsell products to customers.
- Handle customer inquiries, concerns, and complaints professionally and escalate complex issues to the Store Manager or Team Leader as needed.
- Collaborate with team members to achieve sales targets and contribute to the overall success of the store.
- Adhere to company policies and procedures, including compliance with health and safety regulations.
- Key Qualifications:_
- Previous retail sales experience preferred but not required.
- Strong customer service skills with a friendly and approachable demeanor.
- Passion for fragrances and an eagerness to learn about new products and trends.
- Excellent communication and interpersonal abilities.
- Ability to work effectively in a team environment and independently.
- Detail-oriented with strong organizational skills.
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
- Company Benefits:_
- 25% employee discount.
- 28 days holiday.
- Career progression and an opportunity to grow within the company.

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