Resident Services

2 weeks ago


Harrow, United Kingdom Pertemps Network Group Full time

**Job Description**:
Job Title: Resident Services Operational Manager
Location: Harrow Council (Hybrid working)
Employer: Pertemps Recruitment Partnership for Harrow Council
Contract Type: Temporary
Hours of Work: 35 hours per week
Rate: £23 PAYE

**Resident Services Operational Manager (Tenancy)**

Are you an enthusiastic, proactive, creative and empathetic person with a passion for inspiring people and creating sustainable communities? Are you a positive, people-oriented team player who thrives on getting the best deal possible for tenants and developing their strengths, talents and the community they live in?
Can you lead a team dedicated to helping our residents sustain their tenancy in a challenging economic environment?
We are looking for an experienced housing services manager to lead our Resident services. Naturally, you will need excellent technical, management and leadership skills, but your positive attitude to assisting vulnerable residents and empathy will be just as important.
You will be joining us at a time of positive changes in the way we deliver our housing services and will have the opportunity to shape future service provision, to ensure that it puts residents first at the centre of our service design. The role will present you with challenges but will also be rewarding and will allow you the opportunity to innovate.

**About you, the successful will have**:
" Be responsible for the provision and delivery of Tenancy management services helping ensure we meet our strategic objectives.
" Oversee the housing officers, delivering excellent customer service to our tenants improving resident satisfaction.
" Be the lead in building and managing internal and external relationships with stakeholders to deliver collaborative and joined up services
" Develop and deliver operational excellence in tenancy management, tenancy sustainment, resident engagement, customer satisfaction, complaints management, safeguarding, health and safety and community development
" Deliver an efficient and effective housing management service to tenants meeting Key Performance indicators such as anti-social behaviour, tenancy audit and the range of tenancy and estate services
" Take the lead on developing, renewing and performance managing estate services contracts, service level agreements and other relevant general needs services with a focus on value for money
" Develop and implement best in class housing services including providing the team with clear operational processes and tool kits to achieve high quality and consistent services and administration across all areas of operation
About Us
" For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees.
" Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.



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