Customer Service Advisor
6 months ago
**Start Date - 31**st** July**
**Hourly rate - £12.93 per hour**
**Length - 3 months initially - with permanent opportunities**
**Location - Central Bristol - hybrid working after initial 3 months**
**Hours - Monday - Friday between 08:30am - 18:00pm**
Tate are working with a local authority based in Bristol in their search for Customer Service Advisors on a full-time basis to start on Monday 31st July.
As first point of contact for customers, your role as a Customer Service Advisor is to ensure all customers receive a professional, positive, customer-focused experience over the phone.
**You would be based in either their Housing, Council Tax or Clean Air Zone Team, with key duties including**:
- Being the first point of contact for inbound and outbound calls and provide support and advice to customers.
- Handling complex complaints.
- Working efficiently alongside other departments to work out the best resolution for customers.
- Administration support - maintaining up to date and accurate customer records on the database / logging appropriate audit trails.
Tate is acting as an Employment Business in relation to this vacancy.
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