Customer Service Representative

2 weeks ago


Bristol, United Kingdom Global Exchange Full time

Customer Service Representative

Global Exchange Currency Exchange is one of the world leaders in the provision of foreign currency exchange services across 23 countries in 5 continents with a network of more than 300 branches distributed in over 55 international airports.

Global Exchange Currency Exchange is on a mission to create value for all of its stakeholders, ensuring to offer quality exchange services to all travellers worldwide

**Why you will love this role.**

Global Exchange Currency Exchange holds firmly the belief that its employees play a vital role to the accomplishment of its mission. You will have several responsibilities focused on catering for the customers’ needs and in turn support and grow the business.

We are looking to recruit an enthusiastic, willing, hardworking individual with a can-do attitude in our Bristol branches.

**Main duties will include;**
- Assist customers with currency exchange transactions including buying and selling of foreign currencies.
- Build rapport with customers.
- Upselling and cross selling currency and company products.
- Handle customer inquiries, complaints, and feedback in a professional and timely manner.
- Collaborate with other team members to ensure smooth operations, reach targets and deliver a positive customer experience.
- Balance tills accurately and efficiently ensuring compliance with company procedures and anti-money laundering regulations.
- Adhere to company procedures and Anti-Money Laundering regulations.
- Attend to phone calls and customer queries in a professional manner.
- Promote additional products or services offered by the company.
- Stay updated with the trends, regulations and updates related to currency exchange and financial services.

**Skills and experience required**:

- Demonstrable sales experience
- An achiever mindset, demonstrate ability to work towards objectives.
- Attention to details.
- Accuracy in processing transactions.
- Excellent customer service skills.
- Excellent communication skills.
- Ability to demonstrate good teamwork.
- Problem solving skills.
- Good numeracy skills

**Why Join us?**

At Global Exchange Currency Exchange, you will be part of a multi-diverse and dynamic team creating a positive experience for customers. You will have the opportunity to acquire adequate knowledge about selling techniques, products and promote proactivity and creativity in customer service.

**What is it like to work at GEX?**

Global Exchange Currency Exchange is a company that strives for excellence, hence it believes in investing in its human capital by providing adequate training that equips them to succeed in their job roles. You will be able to demonstrate your talents to make a difference in creating positive customer experience.

**You will enjoy the following benefits;**
- Competitive salary.
- Additional bonus package.
- Career progression and Internal promotions.
- Employee Assistance Program.
- Company pension.

**Salary**: £26,280.00 per year

**Benefits**:

- Bereavement leave
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- 10 hour shift
- 12 hour shift

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

Application deadline: 09/03/2024
Expected start date: 11/03/2024



  • Bristol, United Kingdom red recruitment Full time

    Are you looking to kick start your career in professional customer service? Do you have a passion for helping people and want to be trained in customer service by a global company? Look no further, we have the role for you. We are recruiting for a **Customer Service Representative** for a leading international company. You will be working with customers...


  • Bristol, United Kingdom CSP U.K. LTD Full time

    We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. **Duties**: - Up sell products and services to customers when appropriate - Handle customer complaints and provide appropriate solutions - Analyse...


  • Bristol, United Kingdom CHANNEL ALT LTD Full time

    We are currently seeking a Customer Service Representative to join our team.As a Customer Service Representative, you will be the first point of contact for our customers, providing assistance and resolving inquiries in a professional and friendly manner. You will play a crucial role in ensuring customer satisfaction and maintaining our company’s...


  • Bristol, United Kingdom Diligenta Full time

    **Salary**: From £21500-£21500 **Customer Service Representative - Bristol**: **Summary of the role**: - Our working hours are 37.5 hours per week, **Monday to Friday** between 8am and 6pm (flexible hours available) - No evening or weekend shifts that would impact on your family and social lives! - The starting salary is £21,500 per year, with a pay...


  • Bristol, United Kingdom BN PHOTOGRAPHY Full time

    **Job Title: Customer Service Representative** **Overview**: - We are seeking a dedicated and empathetic Customer Service Representative to join our team. As a Customer Service Representative, you will serve as the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. This role...


  • Bristol, United Kingdom CSP U.K. LTD Full time

    We are seeking a skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients and ensuring their needs are met. This is a full-time position based in our office in London. **Duties**: - Assist customers with product selection and...


  • Bristol, United Kingdom RSG PLC Full time

    **Customer Service Representative - Bristol** Customer Service Representative** **Up to £21,500 per year** **Mon-Friday, 9am-5pm** **Bristol Lake view, Bristol, BS34 8SW** Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is...


  • Bristol, United Kingdom VA4YOU Full time

    **Job Title: Customer Service Representative** **Location**: Bristol **Job Type**: Full-time We are seeking a dedicated Customer Service Representative to join our team. In this role, you will be responsible for delivering exceptional customer experiences and resolving inquiries in a timely and professional manner. Key responsibilities include: -...


  • Bristol, United Kingdom Good Intentions LTD Full time

    **Customer Service Representative** **Full time & Part Time** **Immediate Start** **No experience? No problem! All training is provided** **£18,200 - £24,960 basic + plus great daily & weekly bonuses** We are looking for enthusiastic communicators to represent our clients, providing a friendly 5* customer service. Do you feel you could? If so, we...


  • Bristol, United Kingdom Global Exchange Currency Exchange Full time

    **Customer Service Representatives (FX Company)** **Bristol Airport** **Permanent Position** **£26,280 per annum (£12.00 per hour)** Global Exchange is a leading company in the provision of foreign currency exchange services based at international airports in 22 countries across 5 continents. As part of this growth, Global Exchange is beginning...


  • Bristol, United Kingdom Diligenta Full time

    Customer Service RepresentativeStarting at £23,400 per yearMonday-Friday, 8:30am-6pmBristol Lake view, Bristol, BS34 8SWHere at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be it helping pay for a loved ones funeral or providing someone with...


  • Bristol, United Kingdom CareerBliss Full time

    Are you looking to start a career in the Car and Van Rental Industry? Do you have current or previous experience? If so, this may be the opportunity for you! On-the-job training provided.As Customer Service Representative, you will look after our customers and their rental arrangements face-to-face and over the telephone. This position has opportunities to...


  • Bristol, United Kingdom Thrifty Car & Van Rental Full time

    Are you looking to start a career in the Car and Van Rental Industry? Do you have current or previous experience? If so, this may be the opportunity for you! On-the-job training provided. As Customer Service Representative, you will look after our customers and their rental arrangements face-to-face and over the telephone click apply for full job details


  • Bristol, United Kingdom Thrifty Car & Van Rental Full time

    Are you looking to start a career in the Car and Van Rental Industry? Do you have current or previous experience? If so, this may be the opportunity for you! On-the-job training provided. As Customer Service Representative, you will look after our customers and their rental arrangements face-to-face and over the telephone click apply for full job details


  • Bristol, United Kingdom Travail Employment Group Ltd Full time

    £26,000 to £29,000 per annum, Permanent, Monday to Friday 07:30 to 16:00pm, BS32 Bradley Stoke, Bristol, Bonus, Holidays, Pension, Parking plus more. An established engineering business who are family run and forward thinking are actively recruiting for a customer service representative to join their team due to growth within the business. Team focused,...


  • Bristol, United Kingdom Travail Employment Group Ltd Full time

    £24,000 to £25,000 per annum plus bonus, Permanent, 08:30 to 17:00pm (M-F), BS37 Yate, Bristol, hybird working, Free lunch daily, free refreshments, on-site parking, pension and holidays, Bonus plus more. This employee focused organisation, established for 50 years carving their way to be the Market leader within their sector are currently looking to...


  • Bristol, United Kingdom Travail Employment Group Ltd Full time

    £13.33 to £14.36 per hour, Temporary, 08:30 to 17:00pm (M-F), BS37 Yate, Bristol, Free lunch daily, free refreshments, on-site parking, pension and holidays. This employee focused organisation, established for 50 years carving their way to be the Market leader within their sector are currently looking to recruit for a customer services representative to...


  • Bristol, United Kingdom Thrifty Car & Van Rental Full time

    Are you looking to start a career in the Car and Van Rental Industry? Do you have current or previous experience? If so, this may be the opportunity for you! On-the-job training provided. As Customer Service Representative, you will look after our customers and their rental arrangements face-to-face and over the telephone click apply for full job details


  • Bristol, United Kingdom Thrifty Car & Van Rental Full time

    Are you looking to start a career in the Car and Van Rental Industry? Do you have current or previous experience? If so, this may be the opportunity for you! On-the-job training provided. As Customer Service Representative, you will look after our customers and their rental arrangements face-to-face and over the telephone. This position has opportunities...


  • Bristol, United Kingdom BLOOMING PARTNERS LIMITED Full time

    We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. As a pivotal member of our organization, you will be responsible for ensuring exceptional customer experiences through efficient communication and problem-solving skills. **Duties**: - Provide exceptional customer service by responding to...