Reception Supervisor

We are currently looking for an experienced, motivated, and enthusiastic GP Reception Supervisor to join our busy, friendly, patient focussed GP practice team. This is a full-time position and would be perfect for someone who already works in a GP practice reception and is looking for a promotion.

We are a medium sized practice, serving a patient population of just over 10,000 patients across 2 sites in Castleford and Altofts. We operate using the SystmOne clinical system, have a great QoF achievement history and are rated good by CQC across all domains.

Salary is negotiable dependent on experience. We also offer access to the NHS pension scheme and free on-site parking.

**Job summary**

The post holder will be responsible for ensuring the smooth and efficient running of the reception team and will provide direct supervisory support for the receptionists and senior receptionist. The role will require a high degree of organisational skills and excellent working knowledge of administrative systems. The post holder will be required to work as part of a team and to cover during periods of staff absence at both Castleford Medical Practice and Patience Lane Surgery.

**Job responsibilities**
- Ensure the reception function runs smoothly and efficiently.
- Provide supervisory support to the receptionists and senior receptionist.
- Provide regular feedback to the Practice Manager regarding the running of reception and suggest amendments/improvements in processes and procedures where required.
- Answering the practice telephones in a timely manner.
- Booking appointments for patients with the appropriate clinician.
- Receive patients who are attending for appointments and ensure their details, including address and telephone numbers, are up to date.
- Checking the online consultation system daily and responding as appropriate.
- Process prescription requests.
- Look into and respond to patient queries.
- Book hospital transport for patients who meet the transport booking criteria.
- General admin duties such as culling and tagging, filing, scanning, and photocopying as required.
- Ensure the reception area is adequately stocked up with new patient packs, appointment cards, and any other appropriate forms.
- Ensure new patient registration forms are completed correctly and added onto the clinical system in a timely manner.
- Receive and dispatch incoming mail and ensure outgoing mail is taken to the post office daily.
- Undertake task requests from the GPs on the clinical system.
- Book interpreters for non-English speaking and sign language patients using the commissioned interpreting service.
- Ensure samples provided by patients are tested by the clinical team and/or sent to the pathology lab after both morning and afternoon clinics.
- Ensure the reception opening and closing procedure is adhered to daily.
- Provide support and guidance to less experienced members of the reception team.

**This job description is not exhaustive, and the post-holder may be required to undertake other duties commensurate with the level of the post.**

**Job Types**: Full-time, Permanent

**Salary**: £11.00-£12.00 per hour

**Benefits**:

- Flexitime
- On-site parking

Schedule:

- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Castleford, WF10 1HB: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 3 years (required)
- Administrative experience: 3 years (required)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person