Front of House Supervisor

2 weeks ago

Stroud, United Kingdom Minchinhampton Golf Club Full time

**Job Title** Front of House Supervisor

**Section** Front of House

**Reports to** Bar & Catering Manager

**Location** New Course and Old Course when needed

**Salary **£13.50

**Hours of work** 40 including weekends and evenings on a rota basis

**Created (date) **March 2024

Minchinhampton Golf Club has over 130 years of history and three outstanding golf courses. It has an excellent reputation not only for its courses, but also for its food, customer service and attention to detail for Members and Visitors.

**Main Purpose of Job**

A key requirement is a friendly and professional interaction with the Members and Visitors to the Club, ensuring the highest standards of customer service are provided in line with the MGC Customer Service Charter on a day-to-day basis and for the many events the Club hosts.

**Key Responsibilities**
- Interact with the Members and Visitors to the Club and deliver high levels of excellent service standards, which when met, will guarantee the delivery of excellence to both Members and Visitors to the Club.
- Prioritise yours and the Front of House Assistants’ duties to ensure the highest level of customer service is maintained in line with the Club’s Service Charter.
- Provide a professional and courteous manner at all times with Members, Visitors, Suppliers and other Members of Staff.
- Lead, supervise and motivate the Front of House Assistants, leading by example and following the set procedures.
- Work as a Team with the other Front of House Supervisors providing consistency in working approaches through detailed procedures including handover notes.
- Support the Bar & Catering Manager in the training of staff on upselling techniques to maximise daily revenues
- Comply with all legislation for food safety and health & safety the Club expects, to ensure a 5 star rating
- Carry out all duty’s requisite to the daily running of the bar including cellar work (this may include, keg/barrel changing, BIB changeover, line cleaning, accepting and putting away of stock, stock rotation etc) Ensure that all beer lines are cleaned as instructed.
- Ensure that all bar equipment is used appropriately and maintained to the highest standard.
- Ensure daily and weekly recording of our set procedures, including cellar records, cleaning checklists, wastage etc are completed in a timely manner.
- Consider the impact on the environment for all waste products generated by front of house activities, ensuring correct disposal and identifying opportunities to minimise the impact
- Support the Bar & Catering Manager to ensure that stock is ordered through the New Course or nominated suppliers, ensuring all purchases meet the quality demands whilst maintaining the best costs, ensuring all stock deliveries are checked and verified
- Support the Bar & Catering Manager with weekly stocktakes to ensure accurate re-ordering
- Support the Bar & Catering Manager with providing documentation for any Risk Assessments or COSHH Assessments
- Follow the set procedures reconciling the till at the end of each day, record all monies taken and ensure the safe keeping of any monies left on the premises, tips, safe boxes, etc
- Be responsible for security of the Clubhouses, including locking up and alarm procedures.
- Ensure all maintenance issues and any risk concerns are brought to the attention of the Bar & Catering Manager in a timely manner
- Ensure all Health & Safety and Fire legislation is adhered to at all times, completing training as necessary.
- Remain flexible in your approach to working and assisting in other areas as and when needed.
- Support the Bar & Catering Manager with the production of the weekly rotas maintaining the required levels of hours, ensuring the daily hours worked on the staff rota are completed the following day for payroll purposes using the timekeeping facility
- Assisting with the food and bar service operation as directed.
- Complete any training as required, both online and in person within the time frames allocated.
- As part of a team with the other Front of House Supervisors and Chefs, liaise with organisers and individuals to plan and run events at both the New and Old Courses, including Golf Days, Member or Visitor functions, covering all aspects including catering.
- Work with the Social Working Groups at both the Old Course and New Course on the planning and delivery of all Club Events
- Maintain and develop the Calendar of Events, updating details on IG Planner, and ensure events are advertised via the website and posters within the Clubhouses
- Assist Social Working Groups with, or arrange, analysis of post event feedback to identify improvements for future events.
- Assist the Golf Manager with the booking and planning of any catering arrangements for all golf events
- Communicate with event bookers ahead of visits to ensure that all needs are catered for, numbers are accurate, and that relevant Club Policies are adhered to
- Maintain and develop the ‘events’

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