Technical Claims Specialist-intl Casualty

2 weeks ago

London, United Kingdom Aegis London Full time

**Job profile**:
**Job title**: Technical Claims Specialist - International Casualty

**Location**:London (Hybrid)

**Employee status**: Permanent

**Purpose of the role**:
We are currently seeking a **Technical Claims Specialist (International Casualty)** to join our well-established and market-leading Claims team. This individual will take a lead role in investigating, evaluating and negotiating claims, as well as contributing to our claims strategy development. This position will provide technical support and act as a referral point for the International Casualty line of business to assist in the management of claims with a high degree of complexity and coordination, and may have overall responsibility for managing claims within one of our main business classes (International Casualty). This position is ideal for an experienced, confident, driven and well-connected individual, who is looking to take on new responsibilities within a dynamic, high-performing Syndicate.

**Duties and accountabilities**:

- Proactively and effectively manage claims, ranging in complexity, within a pre-determined authority level in accordance with AEGIS London’s Claims commitment, philosophy and procedures.
- If required, overall responsibility for claims strategy within the specific class to ensure all claims are managed, progressed and resolved in a timely manner, whilst adhering to internal and external standards for claims handling and customer service.
- Monitor claims trends, issues and movements, as well as relevant legal/regulatory changes and Market developments, and update the Head of Claims/wider Claims team accordingly; make recommendations in respect of Claims processes and resolution strategies, in conjunction with the Head of Claims Operations.
- Act as both a referral point and role model for less experienced members across the Claims function; provide support and guidance for complex claims litigation.
- Contribute to the development and enhancement of our claims training/curriculum.
- As required, attend and report at various internal committee and Board meetings, such as the Claims Review Committee, working closely with the Head of Claims.
- As required, attend and report at class level Underwriting Management meetings, working closely with other members of the Claims team as required.
- Responsible for management reporting and claims data management within the specific class.
- Responsible for client and broker liaison for the class and attend conferences, as agreed with the Head of Claims.
- Develop strong relationships with peers across the Market and within AEGIS London. Responsible for ensuring our Underwriters and other internal stakeholders are kept informed of valuable claims information and/or issues and advise on subsequent impact on underwriting and policy interpretation.
- Work in conjunction with the Claims Managers and Senior Claims Adjusters across other lines, sharing knowledge and skills where appropriate, to ensure the Claims team is working as efficiently as possible.
- Undertake, lead on and/or oversee other ad hoc tasks or projects as they arise.

**Skills, knowledge and experience**:

- Have proven experience in dealing with complex claims and a thorough understanding of London Market claims systems (e.g. ECF).
- Have a strong external network and able to utilise those contacts for the benefit of AEGIS.
- Be able to liaise, negotiate and mediate confidently with internal and external stakeholders and clients, and able to adopt different approaches depending on the circumstances/individuals involved.
- Have excellent written and verbal communication, and confident when presenting in different environments.
- Ability to effectively identify, lead, coach and develop talented claims professionals across the function.
- Have excellent attention to detail and able to analyse and leverage data in order to provide meaningful insight.
- Be part Dip CII / ACII qualified or working towards Dip CII / ACII (desirable but not essential).

**AEGIS Values**:
**Fairness and respect**:
We make decisions considering the best interests of key stakeholders. We are direct and straightforward in our actions, working collaboratively to create a culture of fairness and respect.

**Open and inclusive**:
We act with integrity, valuing diversity of thought and background. We take time to listen to the needs of our customers, stakeholders and colleagues working together to seek and share information.

**Ambitious**:
We have a passion for success, aspiring to be recognised as best in class. We embrace new opportunities, encouraging innovation in pursuit of our goals.

**Striving to be better**:
We strive to improve at all times, challenging complacency, being agile and adapting to change. We always seek to improve our customers’ experience with us.

**Investing in people’s potential**:
We provide an environment where each employee can reach their personal potential. We encourage personal accountability for pe

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