Assistant IT Manager

7 days ago


Elstree, United Kingdom Interaction Recruitment Full time

**Title: Assistant IT manager**

**Salary:

- up to 40k DOE**

**Location: Elstree+ Hybrid working**

**Benefits: 25 days holiday + BHs, rising to 30 days+ Company pension + life assurance x3 + Discretionary bonus.**

Support the IT Manager with day to day in house IT issues primarily relating to Microsoft

**Duties and Responsibilities**:

- provide onsite and remote support for users within agreed timescales
- deputise for the IT Manager in their absence
- review company systems, hardware and procedures and identify opportunities for improvement
- identify hardware and software solutions to purchase and obtain quotes
- research viability of improvements to IT equipment and software and present findings to senior management to gain buy in
- lead on specific IT projects from planning stages to implementation and review, ensuring they meet timescales and budget requirements
- conduct regular catch-up calls with Italian office and attend monthly meeting call as required
- liaise with 3rd party service providers to resolve issues and improve IT Services
- carry out any other reasonable tasks as directed by line management.
- conduct PC & Server maintenance and configuration
- check Systems including backup monitoring and reporting
- create Users including Accounts, software/hardware set up, and access management
- maintain office printing and meeting room facilities
- manage and maintain WordPress internet and intranet sites, and assist Marketing department
**- Core Skills**:

- able to demonstrate a real passion for digital and web technologies
- leadership, planning and project-management skills
- knowledge of general PC hardware and software issues (Window 10/11)
- knowledge in current Microsoft Office Applications (Office 2016/Office 365)
- knowledge of Excel macros / SQL
- knowledge in Azure/Active Directory
- great attention to detail
- excellent spoken, written and communication skills to deal with various levels of employees and different cultures

highly organised and reliable, with the ability to effectively manage own workload
- strong problem-solving, influencing, and decision-making skills
- a flexible approach to work and the ability to multi-task to meet targets and timescales
- willingness to learn new technologies and the product technology and keep abreast of changes and advances in the IT field.
- **Experience**:

- minimum of 5 years previous experience working in an IT support role
- project management experience
- Data Centre/server knowledge
- Windows Server 2016/ 2019
- Windows 11
- project management experience
- Data Centre/server knowledge
- Microsoft Exchange 2016
- SAP B1
- project management skills
- experience of configuring GPOs
- Design - Photoshop, Adobe Illustrator etc
- HTML, CSS, WordPress knowledge
- HyperV, Veeam and Failover Clusters
- VoIP Phone systems
- Meraki systems
- MFA’s (DUO)
- Experience of 365 cloud migration desirable



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