Call Agent

4 weeks ago


Plymouth, United Kingdom DK Recruitment Full time

**Responsibilities**:

- Answering incoming maintenance calls from tenants and clients promptly and professionally.
- Recording detailed information about maintenance requests accurately into our system.
- Assessing the urgency of maintenance issues and prioritising accordingly.
- Coordinating with maintenance technicians to schedule repairs and maintenance tasks.
- Providing excellent customer service and keeping tenants informed about the status of their maintenance requests.
- Following up with tenants to ensure their satisfaction with completed maintenance work.

**Requirements**:

- Excellent communication skills, both verbal and written.
- Previous experience in a customer service or call handling role preferred.
- Ability to remain calm and composed under pressure.
- Strong organisational skills and attention to detail.
- Proficiency in using computer systems and software for data entry and communication.
- Knowledge of property maintenance processes and terminology is advantageous but not essential.

**Job Types**: Full-time, Permanent

**Salary**: £22,500.00 per year

Schedule:

- Day shift
- Monday to Friday

Work Location: In person



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