Applications Processor

3 weeks ago

Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

The NHS Business Services Authority (BSA) is currently recruiting for Applications Processing staff to work in our Customer Support department, based in Newcastle Upon Tyne, providing administrative support for a number of services. We are a shared services organisation for NHS bodies and BSA departments.

What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Flexi time
- Hybrid working model (we are currently working largely remotely)
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts

We are looking for enthusiastic and committed individuals to join the organisation, and as part of your job it will be down to you to understand the needs of our customers and respond appropriately and professionally. If you are able to bring the patience, enthusiasm and people skills to put the customer first and help achieve the organisations ambition of providing the best customer service possible, then this could be the job for you.

At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.

You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We’re behind these, and much more.

Being one of the UK’s Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.

Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We’re passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.

We are the NHS delivering for the NHS.

NHS services. Also responsible for making refund payments, checking patient exemption and entitlement and contacting customers to
address queries or to gather further information.

All work should be processed quickly, accurately and fairly, complying with agreed procedures and technical instructions.

In this role, you are accountable for:
2. To process payments using different computer systems.
3. To verify patient exemption using different computer systems.
further necessary details, either from the customer or from the relevant doctor’s surgeries, pharmacists or other medical
professionals.
5. To operate in line with Service Level Agreements, internal agreements/policies, technical instructions/procedures and within
agreed timescales. To work to agreed performance and accuracy targets.
7. To update amend and annotate relevant actions on computerised systems to ensure that the appropriate certificates/forms are
issued to the customer or the correct details are held for the customer.
8. Responsible for daily quality checking of samples from all streams of work, recording errors and ensuring correction of these
errors is carried out within an agreed timescale.
10. Responsible for sorting incoming and outgoing mail for processing.
11.Works in an organised manner and complies with office systems already in place to ensure that paperwork is labelled, dated and
filed together and can be easily identified and quickly retrieved when necessary.
12. Responsible for the security of documents, information and equipment under their control and undertakes all duties with due
regards to the terms of the Data Protection Act.
13. To use discretion when deciding whether a customer is entitled to a refund/reimbursement and has autonomy to decide if a
customer does not have to pay a penalty charge.
14.Processes large financial payments to customers and confirms this with both customers and, if relevant, other NHS
organisations.
15. Reports to other NHS organisations on their financial obligations to pay customers.
16. Liaises with customers, both internal and external, to deal with more complex queries regarding payments and other issues.

**Salary**: £20,270.00-£21,318.00 per year

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