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Portfolio Manager

4 months ago

Newcastle Upon Tyne, United Kingdom Cobalt Recruitment Full time

**Portfolio Manager**

**Based Newcastle**

**Up to £31,000 (+ bonus)**

This is a rare opportunity to join a business with huge growth plans and the suitable applicant will have demonstrable property experience and a stellar customer service ethic.

**Responsibilities**:

- Manage the letting, management and customer service team for the property portfolio
- Responsibility for the financial and operational performance of the portfolio
- Achieve or exceed planned rent income and expenditure targets and budgets
- Manage the transition and integration of new acquisitions into the business
- Ensure the appearance and presentation of properties meet expected high standards
- Develop, manage and motivate ambassadors and agent network to achieve letting and financial objectives
- Ensure compliance with statutory, industry code and best practice requirements
- Strengthen adherence to existing operational processes and standards
- Organise and manage annual tenant handover process planning and delivery each summer
- Support the implementation and embedding of planned new digital business processes
- Lead performance improvement projects and initiatives working with team members to implement
- Address and resolve escalated issues and complaints in a timely and efficient manner
- Research, monitor and report on market activity in existing and target cities
- Carry out any reasonable requests from the senior management team

**Requirements**:

- ARLA highly desirable
- People management and leadership qualities
- Experience with management of budgets
- Provision of excellent customer service from enquiry to end of tenancy
- Ability to prioritise a high volume workload and multiple projects
- Strong organisational, admin and IT skills
- HMO and/or student housing background highly desirable
- Driving licence essential
- Flexibility to work 5 weekends per year in the busy periods (days back in lieu)