Alarm Receiving Operator Night Shift

2 weeks ago


Havant, United Kingdom Workshop Recruitment Full time

**Alarm Receiving Operator (Night Shift)**

**8pm -8am 12-hour shift pattern which will be 4 nights on then 4 nights off**

**£24K**

**Havant**

As an Alarm Receiving Operator you will be responsible for answering incoming phone calls to the alarm receiving centre, monitoring customer alarms, CCTV and communicating with customer key contacts regarding their alarms. You must hold a SIA CCTV licencefor this role.

The company offer a 24K salary, and a good benefits package including private healthcare, employee assistance programme, discounted gym membership, on-site parking, pension and others.

**Main Duties**
- Alarm handling and CCTV Operating on our bespoke software
- PC data entry and basic administration duties
- Edit and handle customer records
- Follow procedures methodically and upholding excellent standards
- Monitor all systems within the control room in an efficient manner, ensuring that all work is undertaken in compliance with the operating procedures, legislation, and the codes of practice.
- Liaise with Police, other agencies, and designated employees to coordinate the appropriate emergency response by risk assessment and adherence to company procedures.
- Provide routine system support to all clients - system testing, administering alarm configurations
- Participate in departmental administrative duties when needed
- Report all events and actions taken in a clear, legible, and accurate written format.
- Ensure smooth handovers between operators and shifts

**Skills and Knowledge**
- Clear, effective communication and strong interpersonal skills
- Good organisation and efficiency as you will be expected to multi-task and remain focused for long periods of time
- To be well presented and professional with the ability to work under pressure and remain calm
- Able to evaluate a situation under pressure using good judgement skills
- Must hold a SIA CCTV Licence - this is essential



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