Sales Advisor

4 weeks ago

Stansted Airport, United Kingdom Ted Baker Full time

**Ted’s Guide to what the Sales Advisor does around here**
- **

**Ted’s Mission Statement**
- Our Mission is to build a successful company through the creation of a leading designer brand. By conducting ourselves in an _
- efficient_
- and _
- courteous_
- manner and by maintaining Ted’s high standards and _
- integrity,_
- we pride ourselves in always being in a position to satisfy the needs of our customer. In order to protect the _
- ethos_
- and _
- persona_
- for which we have gained an enviable reputation, we always ask ourselves the question: _
- ‘Would Ted do it that way?’_
- Our approach is “no ordinary” and so are our people. Ted is looking for talenTED new recruits to join his expanding UK & Europe teams.
- ExciTED for a new opportunity? Ted Baker London is currently seeking a talented and passionate part-time sales advisor for our beautiful Stanstead Airport location
- So, You Think You've Got What it Takes...
- The role of the Sales Advisor is to maximise sales, through a high level of service to Ted’s customers, always striving to go the extra mile. Be a proud and passionate ambassador of Ted, who understands and promotes the company “Mission Statement” and “Vision”.

**Main responsibilities**

**People**
- A high level of team participation, working with integrity and respect for others
- Actively drive and document your own learning to contribute to the success of the team and location
- Be adaptable and flexible to the needs of the business in support of the team and the location
- Collaborates with the teams in all meetings and briefings
- Supports new hires within the team through friendly mentorship
- Display a dedicated approach to self-awareness and self-development
- Understand the core values and culture of Ted and reflect these in all efforts

**Product**
- Use all available tools and information to keep up to date on current product and increase awareness of the product in terms of Called, Colour, Composition, Cost, Care, Cut (The 6 C’s.)
- Follow merchandising guidelines, replenishment method and housekeeping standards to ensure that Ted is represented at the highest level
- Demonstrate a keen personal interest in Ted and supports brand messaging

**Commercial**
- Demonstrate all requirements of Ted’s School of Excellence
- Delivering Greet, Observe, Talk, Fit, Assist, Thank (GOTFAT) with enthusiasm and consistency, understanding the impact of actions on the customer experience and sales
- Have a good understanding the variety of customer profiles and use of sales techniques in order to build loyal customer relationships both online and offline
- Actively seeking knowledge and taking personal ownership of achieving and exceeding location KPI’s and supporting all brand promotions and campaigns
- Be proactive in the capture of customer data at PoS -where relevant -and understand how this actively informs customer relationship management
- Keep yourself and customers up to date on and take an active interest in sharing Ted’s social media activity
- Proudly support the integration of new technology in to our customer service proposition
- Deliver a warm and memorable customer service experience

**Operations**
- Follow Company policies and procedures with an ability to work unsupervised
- Adhere to all Company health and safety procedures. Use equipment properly and report any potentially unsafe conditions to management
- Adhere to all loss prevention measures and protect the assets of the Company by reporting any misuse or theft of Company property to management.

**Benefits**
- At Ted we offer a range of benefits so you can enjoy wearing Ted, look after your health and share in the success of your store location.
- We’ll provide you with access to our generous KitTED benefit from day 1 which gives you 75% off Ted kit so you can look great from the start, Ted to Toe Once you have completed your settling in period we’ll also give you £500 of free Ted kit per season and a generous 40% off Ted for your friends and family.
- We have a generous bonus scheme which rewards the whole store team monthly for the achievement of sales targets which pays up to 15% of monthly salary.

**Ted’s Core Competencies**
- Satisfy the needs of our customer, always
- Pursue growth and opportunities through initiative and proactivity
- Build open and honest relationships with clear communication
- Create a positive team environment, encourage collaboration
- Be proud, passionate, motivated, committed
- Take ownership, be accountable

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