Associate Debt

2 weeks ago

London, United Kingdom Link Group Full time

**Overview**

The role of correspondence administrator is based within our Operational admin team, dedicated to one of our biggest and most important clients - Standard Life Plc.

The team are responsible for all aspects of registration maintenance and general administration work for the Standard Life register, working closely with other business areas to provide the very highest level of client-branded customer service to almost 1.3 million shareholders.

**Key Accountabilities and Main Responsibilities**
- Ensure full compliance with internal and external procedures and FCA regulations including the CASS rules.
- Handling of all shareholder communication, from initial sorting of post to provision of responses
- Registration and validation of a range of legal documentation against shareholdings
- Completion of maintenance and detail changes to shareholdings to a high standard of accuracy
- Resolution of complex shareholder enquiries by telephone if possible or appropriate
- Support and assist other team members / business areas as necessary
- Undertake project work where required to do so by management
- Escalation of any complex / contentious cases to line manager
- Ensure that all work is completed in line with Link's TCF policy at all times.
- AML checks to be conducted in line with current processes, policies and regulations

**Experience & Personal Attributes**
- GCSE Maths grade C minimum
- GCSE English grade C minimum
- Knowledge in Excel, Word & Outlook

Desirable
- FCA experience and awareness
- Experience within the stocks and shares industry either within a brokerage or registrar environment

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, and employee share plans. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.

Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

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