Warranty Administrator

**_Recra are working in partnership_** with a reputable engineering company specialising within construction who are seeking an enthusiastic warranty administrator to join their fantastic business at their site in Wymondham.

**Role Overview**:
To ensure the effective management of depot warranty departmental and/or customer warranty claims, maximising warranty claim efficiency at all times and to achieve monthly financial targets as set out in the budget using the resource available and to control all costs associated with the running of the service department. You will also be responding efficiently and effectively to all customer queries to ensure we meet customer demand.

**Duties**:

- Build strong and positive relationships with customer database and face to face
- Feedback any important customer information to the Company
- Build and document knowledge about the customer business and technical setup on an as and when basis
- Receipt, labelling and safe storage of failed parts returned by service engineers
- Ensure Warranty Department presents a professional image and portrays a polite and courteous manner at all times in all areas of the department.
- Verification of parts and engineers labour times booked to warranty job cards
- Provide additional (eg: photographs and sublet invoices) information
- Submission of warranty claims via JDS and Rev8 computer systems
- Monitor Techweb calls where applicable to claim submission and advise Service Supervisor of any additional requirements
- Monitoring of “live” warranty claims
- Packing and return of failed parts as and when recalled
- Action live claims and pass credit notes to Financial Director
- Check monthly warranty status report and advise Depot Manager of rejected claims.
- Authorise credits to customer (where applicable)
- Maintenance of paid claim archive
- Implement action on rejected claims as agreed with Depot Manager
- Preparation of warranty claims in readiness for audit
- Identify, manage and follow process that ensure maximum claim success
- Assist in other service administration as and when required
- Holiday cover for any role as and when required
- Contribute to overall success through teamwork and good communication within the company
- Ensure all claims are genuine and assist where applicable in the warranty audits
- Carry out all work practices in line with company health and safety policy.
- Meet and exceed customer expectations whilst maintaining profitability.
- Provide excellent customer service
- Any other duties as deemed necessary to fulfil the role

**Essential**:
Proven track record of Parts/ Service sales role within the Construction or similar industry

Excellent commercial awareness and customer problem solving

Proven track record of customer service skills for successful outcomes

Ability to follow the Customer's buying decisions and needs

Proven track record of attention to detail skills for successful outcomes

Proficient Skills using Microsoft Word & Excel

**Ideal**:
Experience with ADP/ Kerridge Systems

RTC Workshop Management Systems

**Personal Attributes**:
Good team work capable of delivering results under pressure and to strict deadlines

Quality focused

Honest, reliable, trustworthy, good time keeper

Ability to work on own initiative

Ability to communicate efficiently at all levels - verbally, in print and on the telephone

Ability to be professional, cheerful, co-operative and flexible at all times

Ability to multitask and handle several Customer demands at any given

Ability to be motivated and customer focused

Clean driving licence and good driving record

**Hours**:
42.5 hours per week

8am to 5.30pm with one hour unpaid lunch

**Benefits**:

- Auto-enrolment pension scheme
- 22 days paid holiday + bank holidays + 1 day for every 5 years completed service
- Company sick pay scheme
- Overtime -first 4 hours at time and a half rate, over and above first 4 hours double time rate
- Company uniform
- Free staff parking
- Rest area at depot
- Training programmes for all roles, career paths for progression
- Additional training programmes for employee career advancement
- Life assurance policy (4 x basic salary)
- Private medical health (contributory)
- Chiropractor private medical treatment scheme/ occupational health
- Employee assistance programme
- Employee discounts
- O2 Employee Benefits

**About Recra Consulting**: