Event Staff
5 months ago
**Applications will not be accepted without the completed form from the above link.**
**Steward Role - Front of House and Backstage**
1. Meet and greet all customers and clients visiting The Stoller Hall and/or Chetham’s in an open, welcoming and friendly manner
2. Provide front-line customer experiences - engaging with customers and clients in all of Chetham’s and The Stoller Hall’s event spaces, seating visitors, providing information and advice and checking tickets
3. Chaperone guests in accordance with Chetham's safeguarding policies
4. Understand emergency procedures and take responsibility for the safe evacuation of the public in the event of an emergency
5. Take responsibility for ensuring the venue is clean, tidy and presentable
6. Take responsibility for keeping up to date with the events programme at The Stoller Hall and Chetham’s
7. Take responsibility for unlocking and locking the backstage areas
8. Be responsible for the safe and accurate keeping of money and stock when selling programmes and merchandise
9. Follow existing cash handling and sales procedures
10. Any ad hoc administration tasks as required
**Box Office Role**
1. Sell tickets and other merchandise at The Stoller Hall Box Office
2. Take telephone bookings and answer customer queries
3. Manage cash, chip & pin, and customer not present transaction
4. Collate, print and prepare advance ticket purchases for collection
5. Prepare and distribute guest and press tickets on the night of the performance
6. Advise customers with specific access requirements on appropriate seating, sightlines and hall facilities
7. Field audience feedback and complaints, escalating to the Duty Manager if required
8. Restock print materials in the Box Office and Atrium and keep the area presentable at all times
**Bar Role**
1. Interact with customers in an open, welcoming and friendly manner
2. Take orders, preparing and serving drinks and occasionally food items
3. Keep the bar clean, tidy and well stocked, washing and collecting glasses
4. Maintain high standards of hygiene, health and safety
5. Understand emergency procedures and ensure the safe evacuation of the public in the event of an emergency
6. Be responsible for the secure and accurate keeping of money and bar stock
7. Operate EPOS (Electronic Point of Sales) and related software
8. Actively upsell interval drink pre-orders in order to minimise queue times
9. Follow existing cash handling and sales procedures
**Job Type**: Zero hours contract
**Salary**: £10.42 per hour
**Benefits**:
- On-site parking
Application question(s):
Work Location: In person
Reference ID: EventStaff
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