Reception/hospitality Apprentice

1 week ago

Gravesend, United Kingdom Future Survival Full time

**Job Description - Future Survival Reception Apprentice**

**Please include covering letter on why you would make a good fit for this position.**

**We are a fun growing team but hard work is a must.**

**You will be partnered with an accredited training provider separate from this business as well as a mentor within the business.**

**Main purpose of job**

As a reception team member, you will greet & welcome guests when they arrive at the attraction. Work closely with the reception team leader and all members of the team to deliver a memorable, safe and enjoyable experience for all guests. Ensure that all guests and potential guests to the attraction always receive the highest level of guest service.

You will also be producing hot drinks and hot food to a high standard and ensuring all food hygiene practises are followed and stock levels are appropriate

**Key Accountabilities**
- Observe and report immediately any incidents, which may affect the health and safety of other team or guests of the attraction.
- Assist with daily checklists and Health and safety inspections.
- Contribute to the commercial success of the attraction by promoting the attraction to prospective guests.
- Take pride and responsibility in the appearance of the attraction.
- Be competent and able to support across all commercial areas of the attraction.
- Ensure the guest experience is delivered to the very highest standards, whilst endeavouring to make each visit feel memorable.
- Be responsible for the safety of our guests on site, checking their equipment, monitoring game play and assisting guests throughout their time in the attraction.
- Assisting with technical issues appropriately and effectively, in a friendly and professional manner, ensuring the site remains operational.
- Observe and report immediately any incidents, which may affect the presentation, other team or guests of the attraction.
- Actively promote sales.
- Ensure that all guests leave having had a positive and memorable experience and encourage them to leave feedback on social media.
- Attend all training sessions and team meetings as required.
- Ensure that all policies and procedures are adhered to.
- Identify any suggestions for improvement to enhance the guest experience within the attraction.

**This job description reflects the current position and may change in emphasis or detail in the light of subsequent development.**

**Job Type**: Apprenticeship

**Salary**: £835.00 per month

**Benefits**:

- Company pension
- Employee discount
- Gym membership
- Store discount

Schedule:

- Every weekend
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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