Weekend Courier Assistant
5 days ago
The WeekendExecutive is the first point of contact for Customers and most suppliers. Therefore, it is essential that the Weekend CourierAssistant can work pro-actively and under pressure.
The days of work are from Friday to Monday from 10am-6pm.
As the main point of contact, the role requires somebody who is confident on the phone and remains calm under pressure. The assistant must have a good basic knowledge of countries and be able to advise on areas such as transit times, collection time andcut offs.
**Duties and Responsibilities**:
- Taking customer bookings
- Dealing with Imports and Exports
- Arranging insurance
- Liaising with service providers
- Handling customers queries and complaints.
- Providing quotes
- Updating PODS and any handling reports
- Contacting customers or agents when there is a problem with the collection or delivery.
- Sending off hardcopy PODS to other branch offices
**Qualifications/Skills**:
- Good knowledge of Word and Excel software
- Excellent telephone manner with the ability to listen to others and ask questions.
- Speaking clearly so listeners can understand.
- Ability to work under pressure.
- Extensive geographic knowledge
- Working knowledge of domestic and international travel
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