Logistics and Operations Coordinator

1 month ago


London, United Kingdom Cocoa Cashmere London Full time

The Logistics & Operations Coordinator will play a critical role in ensuring efficient and cost-effective supply chain management, optimizing processes, and delivering exceptional customer service.

**KEY RESPONSIBILITIES INCLUDE**:

- E-commerce order fulfilment, from picking, and packing to shipping all orders including returns
- Develop and implement effective inventory management strategies, including stock control, movement, location, and item and quantity accuracy.
- Responsible for all customer service enquiries in a timely and professional manner
- Managing all wholesale order fulfilments, from payment chasing to shipping orders.
- Managing courier shipments for e-commerce and wholesale deliveries, liaising with freight companies
- Liaise with customers and suppliers to ensure all information is accurate prior to the import/export of goods.
- Assess current customer experience within the company and drive positive changes
- Implement procedures to manage stock. Keep records of all stock and any stock movements
- Communicate with the factory to place orders if stock is low, and check manufacturing capacity for order fulfilment.
- Administration of product samples, including creating barcodes for all products and packaging products for dispatch (bulk dispatch and individual online purchases).
- Assist the design team with Sample management, ensuring samples received are logged and correctly returned every season.
- Assist the team with organising events including Sample Sales
- Generate regular sales reports for each season and annually.
- Office maintenance, ensure office supplies are sufficient including office cleaning
- Working closely with the accounts team to reconcile expenses

**SKILLS**:

- Excellent communication and customer service skills
- Able to work well independently and within a team to meet deadlines in a fast-paced environment.
- Proactive, reliable and adaptable, quick to learn and comfortable assisting with various tasks
- Good time management, and accountability for individual actions with a strong sense of pride and ownership over the role.
- Good IT skills as you will be working with Microsoft Word, Excel, and Outlook.
- Experience in using programmes including Zedonk and Shopify is preferred.

If you are highly organised and have a strong background in logistics and a passion for driving operational excellence, we would love to hear from you.

Reports to: Founder & Head of Sales & Marketing

Hours: Full-time office-based role, 9am - 5pm Monday - Friday

Location: West Hampstead, London

Availability: Immediate

**Salary**: Dependant on experience, please specify salary expectations.

**Salary**: £30,000.00-£35,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 2 years (required)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: Logistics Manager


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