IT Technician

**Job Title: IT Technician
Location: Bridgend, South Wales**

**Job Type: Fixed Term Contract - 18 months - potential to be made permanent**

**Hours: Full Time**

**Salary: £22K - £25K plus bonus and benefits**

**Principal Accountabilities**:
To carry out all tasks and projects within the scope of the role including:
**IT First Line Support**:

- Support 70 staff with any IT related queries / issues in a professional and timely manner.
- Liaise with 3rd party support companies to assist in solutions when required.
- Maintain the internal helpdesk (Fresh Desk) with meaningful threads and solutions.
- Report weekly helpdesk KPIs to enable informed decision-making.
- Contribute to supporting / creating user documentation.

**Maintain IT Audits**:

- Carry out monthly IT maintenance and audits.
- Include but not limited to PC, software licences, user access and DR audits.

**Maintain and Improve Cyber Security & DR**:

- Monitor and maintain patch management.
- Monitor and maintain anti-virus standards.
- Assist in obtaining and maintaining cyber security certifications.

**Assist / Own IT Projects**:

- Assist and contribute towards key IT projects.
- Own and drive forward IT Initiatives.

To undertake any other tasks that are within the capability of the job holder.

**Experience / Personal Qualities**:

- Competent user of Microsoft 365 (Office, Teams, SharePoint).
- Windows 10
- IT Helpdesk experience.
- Basic understanding of firewalls, networks, switches and patch-panels.
- Strong written and verbal communication skills are essential to engage with internal and external contacts.
- Accuracy and a high level of attention to detail with proven ability to plan own time to meet deadlines.
- A positive attitude and the ability to work effectively both within a team and independently

**Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client