Patient Support Associate

6 months ago


BurtonOnTrent, United Kingdom TFP Fertility Full time

We, TFP, are looking for brilliant minds and passionate hearts to help us shape the future of fertility health. We are one of the largest fertility service providers in Europe operating our IVF clinics and egg/sperm freezing banks in currently 6 countries. We have embarked on the mission to use technology to provide parents with a memorable best-in-class fertility journey that leads to the best outcome - starting a family

At TFP, we offer all our patients the care, understanding and expertise that help to bring dreams to life. We are passionate about what we do, which reflects our commitment to creating lives and changing lives.

Science research and innovation are key to how we work and have led to us pioneering fertility treatment for more than 33 years. Many of our clinicians are internationally renowned specialists and we regularly share knowledge across our clinics to further improve our success.

**The Role**:
To work as part of the Patient Services and Administration team to provide exceptional customer care and an efficient administration service for the patients of **Burton Fertility.**

This role is full time working 37.5 hours per week. The role will include working some evenings and occasional weekends and Bank Holidays.

**Key Responsibilities**:

- Processing of all GP, consultant and self-referrals within 3 days.
- Dealing with all satellite clinics and ensure that communication is of a high standard to ensure a smooth patient pathway.
- To explain the processes to new patients and those seeking treatment and initiate patient Portal Registration.
- To ensure that patients’ records and correspondence are correctly filed.
- To be conversant with the patient database for recording and maintaining patient information, including the appointment system and invoicing system.
- To ensure that all communication with the patient is documented in the patient database.
- To ensure that money has been received for all appointments that require to be paid for in advance, if not the patient must be contacted and payment taken.
- To carry out the scanning and allocating of patient notes, invoices and other paperwork, as required, into the computer system.

**Qualifications & Experience**:

- Minimum two years’ experience working in an administration role.
- Experience working with patients / customers over the telephone.
- Skills & competencies normally associated with relevant administration experience.
- Experience of managing own workload and prioritise

**Location**:Unit 1 Barberry Court, Centrum 100 Business Park, Burton-On-Trent DE14 2UE

**Hours**:Full Time 37.5 Hours per week.

**Salary**:Competitive (Experience Dependant)

**Pension**:Dual Contribution scheme.

**Holiday Entitlement**: 27 Days + Bank holidays
**Training**:Full training will be given in this role, TFP works to continuously improve employee's skills.



  • Burton-On-Trent, United Kingdom University Hospitals of Derby and Burton NHS Foundation Trust Full time

    An exciting opportunity has arisen for a flexible and motivated individual to join our Outpatient Administration Team at the University Hospitals of Derby and Burton. The main base for this post will be Queens Hospital Burton, but you must be flexible to work across sites if necessary. - 37.5 hours - Monday to Thursday 0830 - 1700 (1 hour lunch break),...

  • Nursing Associate

    5 months ago


    Burton-On-Trent, United Kingdom The Yoxall Practice Full time

    Primary key responsibilities The Nursing Associate is to undertake the following key responsibilities in delivering health services: Delivery of high quality, compassionate care whilst undertaking specific clinical and care tasks under the direction of a registered nurse with a focus on promoting good health and independence To provide high-quality holistic...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Sodexo Full time

    Job OverviewAs a Relief Ward Catering Assistant at Sodexo in Royal Stoke Hospital, you play a vital role in providing exceptional service to patients. Your daily interactions help alleviate stress associated with hospitalization.Sodexo offers a dynamic work environment where you can thrive and make a meaningful impact. Our commitment to excellence is...


  • Burton-On-Trent, United Kingdom Winshill Medical Centre Full time

    **Main duties and responsibilities**: Caseload identification and management; become a contact point within the practice for patients who are: - Complex and/or frail - Frequent attenders for GP appointments - Recently discharged from hospital - Requiring active signposting to support services - New patients on list with specific needs Signposting and care...

  • Physician Associate

    5 months ago


    Burton-On-Trent, United Kingdom Gordon Street Surgery Full time

    Job Description The post holder will work collaboratively in Gordon Street within the policies and procedures of the organisations, and will have the following duties and responsibilities under the broad headings below: Clinical Attend induction arranged by the GP Practice A designated clinician will supervise the PA at the GP Practice Participate in all...


  • Burton-On-Trent, United Kingdom Linnaeus Full time

    **JOB TITLE**: Patient Care Assistant **REPORTING TO**: Clinical Nursing Manager **AREA**: Clinical **Overview** This is an exciting new opportunity to join the clinical team as a patient care assistant at West Midlands Referrals, located just outside the beautiful semi-rural historic village of Barton Under-Needwood. Ideally situated within easy commute...


  • Burton-On-Trent, United Kingdom Sciensus Full time

    By joining our call centre as a **‘patient services therapy co-ordinator’** you will not only be delivering high quality customer service you will be the voice of Sciensus and enjoy increased job satisfaction by enhancing our patient’s journey. Being the main point of contact for our patients and customers, a typical day will see you taking or...

  • Associate Dentist

    5 months ago


    Burton-on-Trent, United Kingdom MBR Dental Full time

    Associate Dentist / Burton on Trent, Staffordshire / Full or Part TimeMBR Dental are currently assisting a dental practice located in Burton on Trent, Staffordshire to recruit an Associate Dentist to join their team on a permanent basis.Large joining bonus available.Flexible start date with notice periods taken into consideration.Full or part time...

  • Dentist Associate

    1 month ago


    Stoke-on-Trent, Stoke-on-Trent, United Kingdom dentistjobs.co - Jobboard Full time

    Associate Dentist OpportunityWe are seeking an experienced Associate Dentist to join our well-established mixed practice in Stoke-on-Trent, Staffordshire. As an Associate Dentist, you will inherit a well-established patient list and enjoy excellent support and professional development.Full or part-time Associate DentistWell-established patient list to...


  • Burton-On-Trent, United Kingdom EMED Group Full time

    Supporting Operational and the Call Centre Operations Team; the Patient Transport Liaison officer will provide on site support to the Control team by providing assistance and solutions to patient transport service delivery concerns and will act as the second point of escalation within the hospital for all patient transport related issues. This includes...

  • Patient Advocate

    1 month ago


    Burton upon Trent, Staffordshire, United Kingdom beBee Professionals Full time £28,000 - £35,000

    We are seeking a skilled Patient Advocate to join our team at beBee Professionals in Burton upon Trent. Key responsibilities include:Providing patient care and support in a clinical or hospital setting.Collaborating with physicians and other healthcare professionals to develop patient care plans.Providing education and support to patients and their...


  • Burton upon Trent, Staffordshire, United Kingdom Rodericks Dental Partners Full time

    Job Opportunity: Become a Lead Associate Dentist at High Street Dental PracticeWe are thrilled to offer a fantastic opportunity to join our amazing team at High Street Dental Practice. Our purpose-built facility features six spacious surgeries, and our practice operates a Practice Plan, making dental care accessible for patients who can't be seen under the...

  • Dental Associate

    1 month ago


    Stoke-on-Trent, Stoke-on-Trent, United Kingdom MBR Dental Full time

    MBR Dental is seeking a skilled Associate Dentist to join their team on a permanent basis. The ideal candidate will have a strong background in general dentistry and a passion for delivering high-quality patient care. The practice offers a mixed NHS and private practice environment, with a focus on cosmetic and orthodontic treatments. The successful...

  • Dentist Associate

    1 month ago


    Burton upon Trent, Staffordshire, United Kingdom Bupa Dental Care Full time

    We are seeking a skilled Associate Dentist to join our team at Bupa Dental Care in Stretton, Staffordshire. This is a full-time opportunity to work with a well-established practice, offering a competitive UDA rate and flexible working hours.Key BenefitsCompetitive UDA rateFlexible working hours considered - Family Friendly working hours considered1-3 days...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Zest Business Group Full time

    Associate Dentist Opportunity:Zest Dental Recruitment is working in partnership with an established dental practice to recruit an Associate Dentist.The practice offers a well-established patient list, excellent support and professional development, and visa sponsorship for eligible candidates.Full or part-time Associate Dentist positionStable patient list to...


  • Stoke-on-Trent, United Kingdom Well Pharmacy Full time

    Overview of the role Be part of a flexible, multi-skilled and continuously improving team providing exceptional customer service to both internal and external customers from order input through to order fulfilment. Main Responsibilities - Manage large amounts of inbound and outbound calls in a timely manner following communication scripts when handling...


  • Stoke-on-Trent, United Kingdom Well Pharmacy Full time

    Overview of the role Be part of a flexible, multi-skilled and continuously improving team providing exceptional customer service to both internal and external customers from order input through to order fulfilment. Main Responsibilities **Main Responsibilities** - Manage large amounts of inbound and outbound calls in a timely manner following communication...


  • Stoke-on-Trent, United Kingdom Well Pharmacy Full time

    Overview of the role - In return we offer: - Competitive salaries - Excellent training & development opportunities - Paid Holidays - Workplace pension scheme - Staff Discount - Travel Loans and more.. Main Responsibilities - Manage large amounts of inbound and outbound calls in a timely manner following communication scripts when handling different...


  • Burton upon Trent, Staffordshire, United Kingdom Rodericks Dental Partners Full time

    About the RoleRodericks Dental Partners is seeking a skilled Private Associate Dentist to join our team at High Street Dental Practice. As a Private Associate Dentist, you will have the opportunity to work in a busy town location with a purpose-built practice and six spacious surgeries.Key ResponsibilitiesDeliver high-quality dentistry to patients in a safe...

  • Patient Advisor

    6 months ago


    Stoke-on-Trent, United Kingdom Veincentre Full time

    **As a Patient Advisor, your primary responsibility is to provide exceptional support, guidance and advocacy to patients throughout their healthcare journey. You will serve as a vital link between patients and healthcare professionals, ensuring that patients receive the best possible care and experience.** **Key Responsibilities & Requirements** - Patient...