Member Relations Executive

3 weeks ago

Stevenage, United Kingdom The Institution of Engineering & Technology Full time

**Member Account Executive**

**Circa £22,000 - £23,000 per annum, dependent on experience**

**Stevenage, Hertfordshire**

What if you could be part of a multi-channel Membership Engagement team, working closely to build member satisfaction and loyalty?

What if you could provide exceptional customer service to our members and customers?

What if you were our Member Account Executive?

This role is known internally as 'Membership Account Executive’.

At the IET, making our world a better place starts by creating a better place for our people. At the IET you’ll have more than just a job. Our work is exciting and challenging, connecting the people who solve the problems that matter. It means working withus has real meaning and impact, and you’ll grow - professionally and personally - in ways you never thought possible. We’re also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working.

**What you’ll be doing**

Based in a friendly, hardworking team you’ll support with maximising engagement from lead opportunities to convert into membership. Working collaboratively with the wider department you will contribute to the achievement to aid member recruitment and retention.

The communication will have an outbound focus, so a confident telephone manner is key

**What we hope you can bring to the role**

We’re looking for someone with a strong customer service background and an interest in sales, you’ll be a tenacious individual who is motivated to succeed.

As an excellent communicator you’ll have the ability to deal with internal and external stakeholders at all levels and work well with teams across the business.

Initial training for this role will take place in the office, once completed there will be the opportunity for Hybrid Working to take place.

**We’d love to get to know you**

Is Imposter syndrome creeping in? Don’t worry - we’d rather hear from you this time than not hear from you at all Read on for a little more information about the role; but also, keep in mind that we’re open to discussing flexible ways of working, includingreduced hours and working in an agile way, supported by a hybrid working framework that allows you to find the best place to do your best work.

**A little more about the role**
- Follow up lead opportunities from all Corporate Partner, Regional Development, Armed Forces and Academic Partner activities
- Promote IET products and services to relevant customers
- Ensure our member contact services levels are maintained
- Identify and provide feedback and suggestions on market intelligence to the wider teams
- Represent IET Membership at events as needed.
- Liaise with Partnership Scheme Manager to ensure smooth administration of new and existing members onto Third Party Schemes

**A little more about what we’re looking for**
- Experience dealing with people at all levels internally and externally.
- Ability to work well with others
- Excellent Communication skills
- Ability to time manage and prioritise workload
- Experience in processing payment details or handling highly sensitive information
- Track record in a customer service environment. A background in supporting members would be advantageous.
- Able to deliver excellent customer service, treating all customer equally and as individuals with different needs and experiences.
- Good attention to detail

**What if you could be you?**_The IET is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To find out more, head over to our 'Work for the IET’ site._

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