Italian Customer Service Representative

4 days ago


York, United Kingdom Monster Group Full time

Monster Group (UK) Ltd is a thriving e-commerce retailer offering a diverse range of high quality and great value products to an international market. We source all our products direct from suppliers, retail them across 80 different platforms worldwide and distribute them directly to our customers from one of our Monster distribution centres. We pride ourselves on our values; fun, respect, empowerment, and forward thinking, and live and breathe these every day. To support our tremendous growth and further diversification into more product ranges and across new marketplaces within Europe and internationally, we are looking for a full time or part time Customer Service Representatives who can speak and write in Italian to a fluent level to join the team.

**Daily Tasks**:

- Processing customer returns/refunds, repairs or replacements of items.
- Liaising with couriers and using online portals to arrange deliveries, collections and resolve queries.

**Key Skills required**:

- A positive and forward thinking approach, and able to keep calm under pressure.
- Team work as well as initiative to work on your own.
- Computer literate to a high standard, with great Microsoft Office skills.
- Excellent written and verbal communication skills in English.
- Being able to write and speak in Italian to a highly advanced level.

**Monster Benefit Package Includes**:
We have an abundance of brilliant benefits for our wonderful Monsters to enjoy. These include:

- Highly competitive pay with different pathways to increase your salary with performance and development in your role.
- Private Medical Care.
- Medical Cash plan.
- Long service awards - an extra days holiday for every year worked (up to 5 years).
- Birthday lie in.
- Summer and Christmas parties.
- Shop 'til you drop discounts
- Team welcome breakfast on us.
- Monster's Monthly Wheel of Fortune.
- 20% off our product range.
- Free Parking at all sites.
- 25 days holiday plus bank holidays.
- Copious amounts of tea and coffee plus the famous orange treat bucket
- Dress down every Friday.

We also make a donation to charity every time someone new joins the Monster family We strive to create an exciting working environment that’s fun and full of laughter, where people can develop, learn, and grow with the company.

**Working hours**:Full time (37.5hrs per week) and variable part time hours available across Monday - Friday.

You will be based at our modern offices near Sheriff Hutton (YO60) therefore it is essential that you have your own transport.

We strive to create an exciting working environment that’s fun and full of laughter, where people can develop, learn, and grow with the company.

**Job Types**: Full-time, Part-time

**Salary**: £18,500.00-£23,500.00 per year

**Benefits**:

- Company events
- Employee discount
- Free parking
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- YORK: reliably commute or plan to relocate before starting work (required)

**Language**:

- Italian (preferred)

Work Location: One location



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