Dispensing Assistant

4 weeks ago


Glasgow, United Kingdom Talent Finder Full time

**Dispensing Assistant | Glasgow G75 | Part Time 24-32 hours Flexible | £22,000 + pro rata DOE**

Optomeyes Opticians was established over 20 yrs ago and has built a friendly patient base serving families throughout their generations. This patient base has grown enormously with new community housing being built year after year, with some exciting new demographics joining our customer base where we are able to showcase our branded optical products. We now have a vibrant and lucrative community practice with a great rapport with patients providing the best eyecare and eyewear. Please feel free to look at our reviews.

Our personal service is available to all patients due to the smaller size of the practice and the return business and recommendations. We also have some state-of-the-art testing equipment to make for a very thorough eye examination, with two fully equipped test rooms.

In this role, you will have the opportunity to provide information to customers and help them select the best products and services to ensure they look and feel their best selves.

This is not just a dispensing role and being a small practice, it can include administration and reception work. There is a lot of background optical knowledge and problem-solving experience essential for this hands-on role so we ask only the experienced apply.

The Xeyex database, diary and spectacle ordering system is very intuitive and quick to learn. We do work with Hoya lens tracing machines for both single vision and varifocals.

All applicants will be contacted for potential first interview with a view to a second more in depth interview. The first interview can be by telephone.

**What can Optomeyes Opticians give to you?**
- We will assist to train you in all aspects of procedures with our comprehensive standard operational procedures folder which is great to refer to throughout your career and will constantly be updated with new ideas from all our staff to make yours and the patient journey more efficient
- We also have online training support for customer service, sales, health and safety
- In house training from product representatives directly and online
- The rare opportunity in optics of Monday to Friday work
- The chance to take on as the lead member of staff
- We realise the staff are as important as the customer
- Free parking and bus links on the doorstep
- Pension, bonuses are available

**Are you the right person for the job?**
- At least 1 years of optical assistant and retail dispensing experience is preferred unless some further qualification can be provided or relevant skill set shown
- Previous experience in an independent practice would be ideal because we offer a much more personal journey for the customer compared with the multiples, so you will enjoy seeing the patient through their whole journey, upkeeping with the friendly customer focussed environment we provide
- Excellent customer service skills
- Be able to thrive learning new skills and being proactive in implementing new product information and sales promotions.
- Attention to detail with medical records, confidentiality and numbers.
- Enjoy a fast pace happy environment whilst staying organised.
- An excellent team player
- Reliable and trustworthy

**What will your role as an Optical Assistant look like?**
- Deliver excellent customer service and demonstrate a high degree of professionalism
- Achieve high levels of sales performance and customer satisfaction
- Assist with contact lens insertion and removal and dispensing glasses to include complex prescriptions
- Maintain up-to-date knowledge of our products to recommend the best medical solution/device
- Identify situations involving unsatisfied customers and act quickly for resolution, keeping notes to convey effective handovers between staff
- Accurately operate the POS system and accounts for all invoice transactions (cash, credit, returns)
- Adhering to government infection control procedures
- Merchandising of stock displayed hygienically

**What’s next? It’s easy Click “APPLY” now We can’t wait to hear from you**

**Salary**: £22,000.00 per year

Work Location: In person

Reference ID: OPMS-007



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